Senior Service Specialist

About Us: Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best. Job Descriptio n The role of Senior Service Specialist at Opensity Solutionsis responsible fordelivering high-level administrative and operational support services across client environments, ensuring exceptional service delivery and client satisfaction. This role supports a variety of service functions including mail, copy, print, hospitality, facilities, reception, and office support operations. The Senior Service Specialist serves as a key on-site resource, handling complex service requests, supporting day-to-day operations, andassistingwith workflow coordination whilemaintainingprofessionalism, operational efficiency, and adherence to client standards. ROLES & RESPONSIBILITIES: Administrative & Operational Support Services: Provide administrative and operational support services including copy, print, scan, mail, reception, hospitality, facilities, and office coordination functions. Process copy, print, and scan requests accurately and efficientlyin accordance withclient instructions and quality standards. Sort, meter, distribute, and track incoming and outgoing mail, accountable packages, and courier deliveries according to established schedules and procedures. Maintainorganization and readiness of office support areas, including copy rooms, supply areas, conference rooms, kitchens, and common spaces. Reception & Client Service: Serve as a professional first point of contact by greeting visitors, answering incoming calls, and directing inquiries appropriately. Deliver exceptional customer service while responding to client requests, questions, and operational support needs. Handle client concerns and service-related issues professionally, escalating matters as necessary to ensuretimelyresolution and client satisfaction. Maintainstrong working relationships with clients, vendors, and internal stakeholders to support seamless service delivery. Hospitality & Facilities Coordination: Coordinate conference room setup, hospitality services, catering support, and meeting room readiness. Monitorand replenish office and kitchen supplies whilemaintaininginventory control and ordering supplies as needed. Assistwith basic facilities support including office moves, equipment coordination, hanging signage or pictures, and reporting building or maintenance concerns. Support overall office appearance and operational functionality to ensure a professional client environment. Workflow Coordination & Quality Assurance: Independently manage assigned production and operational tasks while meeting deadlines andmaintainingservice quality standards. Assistwith prioritizing daily workflow activities to ensure operational efficiency andtimelycompletion of requests. Monitorservice activities andidentifyopportunities for process improvement, operational consistency, and enhanced client support. Ensure compliance with Opensity Solutions policies, safety procedures, confidentiality standards, and client-specific operational requirements. KNOWLEDGE, SKILLS & ATTRIBUTES: Strong customer service and interpersonal skills with a professional and client-focused demeanor. Excellent organizational and multitasking abilities with strong attention to detail. Ability to work independently and manage multiple operational responsibilities in a fast-paced environment. Strong verbal and written communication skills. Proficiencyin Microsoft Office applications including Word, Outlook, and Excel. Ability to problem solve and resolve service-related issues with professionalism and tact. Ability tomaintainconfidentiality and professionalism in client environments. Flexible, dependable, and adaptable with a strong team-oriented mindset. QUALIFICATIONS: Experience: 2–4 years of experience in administrative support, office services, hospitality, facilities coordination, or client service environments. Experience supporting corporate, legal, professional services, or high-volume client environments preferred. Prior experience handling mail services, print/copy operations, reception, or facilities support is highly desirable. Education / Certifications: High School Diploma or GED required. Physical Requirements: Ability to lift or move 40 lbs. or greater as needed. Ability to grasp, lift, or carry packages using standard wheeled carts with load capacities up to 75 lbs. Ability to walk, bend, kneel, stand, or sit for extended periods of time throughout the workday. The Compensation range for this role is 25.00 to 30.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual’s location, skills, experience and qualifications. All eligible employees receive access to a comprehensive benefits package, including: Medical insurance Dental insurance Vision insurance 401(k) retirement plan Paid Time Off (PTO) Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided. #J-18808-Ljbffr K2 Services