Receptionist

Job Description

Job Description

Do you have a passion for helping others and love putting a smile on people’s faces? Then you’re a great fit for the receptionist position on our team! You’ll act as the first point of contact for checking patients in and out, collecting copays, rescheduling appointments, etc. You will be the first and last smile the patient sees at every appointment.

Compensation:

$17 - $21 hourly

Responsibilities:

• Helps prepare patient charts for the clinic, including insurance checks, obtaining authorizations, verifying results are on file when required, and confirming scheduling is appropriate for the clinic.

• Creates a welcoming atmosphere by greeting visitors and patients at the clinic.

• Checks in and checks out patients in a timely, friendly manner.

• Manages a multiline telephone system efficiently and politely, minimizing hold time.

• Schedules testing and procedures for patients as necessary.

• Comforts patients by answering any questions they may have within the scope of their role.

• Expedites patient processing by having them fill out forms and assisting when needed.

• Obtains patient identification and insurance information and enters it into the electronic health record.

• Maintains patient accounts by verifying insurance information and coordinating with relevant organizations for payment and referral requirements.

• Keeps doctors, nurses, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delays.

• Protects patients’ right to confidentiality; it is mandatory to have familiarity with HIPAA.

• Assists with other administrative tasks, such as data entry, copying, filing, etc.

• Willing to train.

• Works well with the elderly.

Qualifications:

• High school graduate, G.E.D. recipient, or equivalent

• Medical office experience is preferred. 

• Medical insurance experience is preferred. 

• Phenomenal customer service skills. 

• Pleasant phone demeanor with the ability to manage calls efficiently. 

• Understanding of basic healthcare terminology. 

• Ability to work well with others. 

• Works well with elders.

• Excellent Verbal and written communication skills. 

• Must be able to multitask effectively; critical time management skills are necessary. 

• Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike with poise and proper etiquette. 

• Providing training to both new and experienced colleagues is mandatory. 

• Computer skills required: working knowledge of Microsoft Office Suite is mandatory, and must type 30+ wpm. 

About Company

Benefits:

• Paid Time Off + Holidays

• Scrub Stipend

• Medical Insurance

• Vision, Dental

• 401(k)

• Life Insurance