Operations Manager

Job Description

Job Description

About The Job:

Toastique is looking for an Operations Manager located in Florida to provide operations guidance, analysis and support to our franchisees. This role ranges from assessing store operating performance, driving in store culture, enhancing guest experience and upholding standard operating procedures. This is a high-impact role, working directly with our franchise system, and the ideal candidate should be passionate about molding our franchise system store by store and creating operational excellence across all locations. 

 

Responsibilities:

• Build a culture that embraces our mantra “Nourish Every Moment.” Our brand standards rely on a strong customer experience and ensure that every customer is being treated with passion from the time they enter the establishment to the moment they leave

• Build relationships with our franchisees and provide ongoing operations support

• Direct ownership on franchisee operations success measured through audit performance, operating standards and guest experience

• Drives results through others by influencing, gaining alignment and effectively facilitating training moments in store

• Conduct store audits on a regular cadence and provide both on the spot and detailed feedback and action plans

• Strive for an atmosphere where individuals, both internally and externally, motivate themselves to reach mutually beneficial goals

• Provide routine updates on franchisee performance to Operations Director and act as a key crisis management support in terms of flagging critical franchisee issues that may range from operational issues, compliance challenges, negative feedback or health violations

• Training, coaching, and inspiring all locations to deliver exceptional customer service and ensuring a commitment to Toastique’s operational policies and procedures

Required Knowledge, Skills or Abilities

• Must have 5+ years of prior restaurant experience with 3+ years of multi-unit management

• Strong communication skills that engage franchisees while still being able to provide negative feedback and actionable next steps

• A strong understanding of operating and management standards that apply to the restaurant industry

• Be comfortable with “rolling up the sleeves” mentality and supporting the broader operations team to ensure business success

• Proven ability to build positive relationships both internally and externally while also being able to maintain accountability and Toastique standards

• Demonstrated management of applicable restaurant regulatory areas, Including: employee safety; HAACP; food safety

• Ability to work in a growth-oriented organization with changing franchisee dynamics and landscapes

Compensation, Benefits and Travel

• Salary: $55k

• Expected travel: 75%

• Remote: role is remote but individual is expected to be in restaurant 3-4 days a week

• Benefits options such as health insurance, dental, vision

• Opportunities for professional growth and development