Desktop Support Technician

Responsibilities Deploy, configure, and manage Windows, Mac, and iOS devices, ensuring optimal performance and reliability. Provide troubleshooting and technical support for operating systems, applications, hardware, and configurations. Diagnose and resolve hardware and software issues, including Microsoft Office Suite (Outlook, Teams, Excel), third‑party applications, and mobile devices. Support and troubleshoot MacBooks, iPhones, and iPads, ensuring seamless integration with corporate systems. Perform new hire setups, PC refresh deployments, phone configuration, and A/V meeting support. Maintain and update technical documentation, including SOPs and system configurations. Collaborate with IT teams and cross‑functional stakeholders to drive process improvements and enhance user experiences. Provide exceptional customer service, ensuring users receive timely and effective support. Skills & Qualifications 3+ years of experience in desktop support, end‑user computing, or IT break/fix support. Associate degree, technical certification, or equivalent work experience in IT support. Strong troubleshooting skills for Windows, Mac, and iOS devices, including device setup, management, and software support. Experience with IT service management (ITSM) tools; ServiceNow experience is a plus. Hands‑on experience supporting Windows, Mac, and iOS environments. Excellent problem‑solving skills with the ability to diagnose and resolve technical issues quickly. Strong written and verbal communication skills, with an emphasis on customer service. A proactive, customer‑first mindset with the ability to multitask in a fast‑paced environment. Willingness to learn, adapt, and stay ahead of emerging technologies. Job Type & Location This is a Contract position based out of Norwood, MA. Pay & Benefits The pay range for this position is $30.00 - $35.00/hr. Benefits Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Norwood, MA. Application Deadline This position is anticipated to close on July 11, 2026. EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected under law. Legal Notices San Francisco Fair Chance Ordinance : Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) : We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems