Senior Field Service Technician

ABB Service Team LeaderAt ABB, we help industries run leaner and cleaner—and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to: Service Team LeaderYour role and responsibilities:In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service and executing service work as per customer order and expectation. You will ensure customer retention by effectively communicating the service work timeline and expectations.ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives.The work model for the role is: Remote, selected candidates will be located in Alexandria, Louisiana. Travel requirement: 70-80% travelYour role and responsibilities:Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas.Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.Support the certification process of Associate Field Service Technicians and Field Service Technicians. Coach technicians and supervise complex site activities. Act as trainers when needed, for team members and customers.Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available. Identify possible equipment issues early and suggest corrective measures.Contribute to customer satisfaction by building and maintaining positive relationships. Identify potential new sales opportunities while addressing customer needs and communicate them internally.Identify opportunities for product and quality improvements. Provide recommendations to management for improving operations and customer service.Follow safety protocols and maintain safe work and environmental practices. Report unsafe practices and incidents.Qualifications for the role:Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 4+ years' experience servicing critical power equipment OR Associates Degree in electrical technology with 6+ years' experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (8+ years) servicing critical power equipment.Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization. Collaborates well with others.Advanced level of ability to use Microsoft Office products. Moderate ability to Project Manage using MS Project or Excel.Advanced ability to write test plans and reports detailing test results.Advanced ability to stay organized and meet deadlines on administrative duties. Works with a sense of urgency and ownership; until the job is complete!Candidates must already have work authorization that would permit them to work for ABB in the US.What's in it for you:We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $68,600 and $109,760 annually.ABB Benefit Summary for eligible US employees:Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn moreHealth, Life & Disability:Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to "buy-up" to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insuranceParental Leave – up to 6 weeksEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement:401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time off:ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?