Rooms Controller - Hotel Operations
$19 per hourHard Rock International
Front Desk Assistant
Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.
Job Description:
Under the direction of the Front Desk Manager / Asst. Manager, the incumbent is responsible for the accurate rating of rooms and ensuring the room rack is always properly adjusted.
- Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack.
- Communicating and working with Management via email or side-by-side interactions.
- Communicating via phone or email with Housekeeping, VIP, Accounting, and In Room Dining.
- Running various reports as assigned including, but not limited to, verifying correct room rates, and emailing them to various departments.
- Answering and responding to incoming phone calls and Zingle texts to guest requests.
- Responding to guests checking out via video check-out, or On Demand Video purchases via Sonifi.
- Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.
- Perform other duties as assigned including, but not limited to, assisting with check-ins based on business demands and / or hotel occupancy.
- Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces and cleaning room keys for re-use.
Qualifications:
- High School Diploma or equivalent education required, and previous front desk / hotel experience preferred, or an equivalent combination of education and / or experience.
Benefits Include:
- Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
- 401K with match
- Paid Time Off
- Holiday Pay
- Free Meals, Free Uniforms, Free Parking
- Discounts at Hard Rock properties around the globe
- All team members are eligible to participate in the discretionary annual bonus program
- Training and Leadership development programs
- Pay Rate $19.00 per hour
Vacancy posted 2 days ago
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