Practice Manager- Multispecialty Clinic Ops (Cypress)

Practice Manager – Houston Methodist Specialty Physician Group At Houston Methodist, the Practice Manager is responsible for the daily clinic activities and for maximizing patient access and provider efficiency. In conjunction with the Administrator and/or Operations Manager, this position designs and supports processes that deliver a superior patient experience and high‑quality care and services. The Practice Manager also develops staffing structures that align with our high‑quality care goals, patient satisfaction, and revenue optimization while maintaining efficiency, effectiveness and compliance. FLSA STATUS Exempt QUALIFICATIONS Education High School diploma or equivalent education (examples include: GED, verification of accredited homeschool equivalency, enrollment or completion of post‑secondary education, etc.) Bachelor’s degree preferred Experience Three years of healthcare experience, of which at least one year must have been in a managerial role; or, for internal candidates, three years of healthcare experience in relevant fields with HM performance that demonstrates progressive leadership abilities. Licenses and Certifications Preferred: Practice Management Certification Skills and Abilities Demonstrates the skills and competencies necessary to safely perform the assigned job, as determined through ongoing skills, competency assessments, and performance evaluations. Proficient in speaking, reading, and writing the English language necessary to perform the essential functions of this job, particularly in activities impacting patient or employee safety or security. Effectively communicates through a variety of channels with patients, physicians, family members, and co‑workers in a customer‑service focus, using positive language principles to engage recipients and ensure understanding. Builds confidence in counterparts through transparent communication and interpersonal skills. Adapts interpersonal style and techniques to accommodate tasks, situations, and individuals. Displays leadership qualities, critical thinking, self‑direction, initiative, and effective interpersonal and written communication skills. Functions efficiently in a fast‑paced environment and remains flexible and adaptable. Has exceptional management skills to assess and adjust staffing based on provider schedules and patient volumes to maximize provider utilization. Demonstrates problem‑solving skills in high‑stress environments while maintaining clear communication. Creates and supports a safe, patient‑focused, competent care environment and investigates causes to develop corrective action. Essential Functions People Essential Functions Participates in management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring and ensures staff compliance with policies and procedures. Consults with department leadership on coaching, corrective counseling, and staff performance to achieve desired outcomes. Conducts new hire feedback sessions and provides appropriate recognition. Fosters a collaborative environment through team‑building and clear professional communication across departments to resolve problems and enhance mutual understanding. Meets or exceeds department or system metrics on employee engagement indicators. Acts as a role model, ensuring a focus on improving patient care, holds accountability for all clinic functions related to staff performance, and mentors staff toward goals. Establishes two‑way communication with staff, practices active listening, solicits feedback, and supports organizational goals through equitable decision‑making. Service Essential Functions Oversees daily department operations, schedules, and activities. Sets priorities and functional standards, directing staff to ensure optimal delivery of services and high customer/patient satisfaction. Organizes workflow, proactively solves problems, anticipates needs, manages multiple priorities, and drives service standards to positively impact system satisfaction scores. Manages daily schedules for staff, physicians, and extenders to ensure optimum coverage. Supports front desk, billing, and clinical teams while managing clinic and referral processes. Supervises daily operations of the practice, implementing and enforcing organizational policies and procedures according to guidelines. Quality/Safety Essential Functions Ensures a safe and effective working environment, assists in monitoring and revising safety plans, and confirms staff maintain required credentials according to accrediting agencies. Utilizes and optimizes information systems, participates in performance improvement, and manages data and analysis functions. Maintains a proactive approach to safety by monitoring workflow, reporting near misses or adverse events, and participating in root cause analysis investigations. Monitors compliance with policies, procedures, and System HR Standards of Practice, performing required actions for non‑compliance. Assists with audits to ensure compliance and minimize risk, and ensures staff adhere to privacy laws (HIPAA) and PHI safeguarding protocols. Ensures staff compliance with appropriate use of information technology resources, including EPM/EMR and telephonic systems. Finance Essential Functions Assists in managing department expenditures to achieve financial targets through productivity, resource efficiency, and overtime minimization. Develops strategies to secure financial targets and staffing needs, fostering productivity and efficiency. Oversees encounter review, claim creation, and workflow management dashboards; administers purchasing and inventory management and prepares detailed monthly expenditures, staffing and overtime reports for the Clinic Budget. Monitors daily charge capture, co‑payment collections, petty cash, and reconciles cash daily with proper documentation. Ensures accurate timekeeping and payroll for all department employees and oversees all reporting and record‑keeping functions within scope Growth/Innovation Essential Functions Implements change, motivating employees and following through to guarantee behavioral change that aligns with Houston Methodist and department goals. Identifies industry trends and implements innovative solutions for practice or workflow improvements. Enhances team competencies through continuous learning opportunities and supports staff development plans. Encourages staff participation in development discussions and maintains updated My Development plans. Reinforces superuser training on EPM/EMR systems to maximize operations and support. Supplemental Requirements Work Attire Uniform: No Scrubs: Yes Business professional: Yes Other (department approved): No On‑Call* Employees may be required to be on‑call during emergencies (e.g., disaster, severe weather events).On Call: Yes Travel** Travel specifications may vary by department May require travel within the Houston Metropolitan area: Yes May require travel outside Houston Metropolitan area: No Houston Methodist is an Equal Opportunity Employer. #J-18808-Ljbffr