Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Competitive salary
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2011 and have built a close-knit team of three. Before becoming an agent, I spent 12 years on the corporate side of State Farm in several different roles, which gave me a strong understanding of the business and helped shape the way I lead and support my team today.

I attended Cumberland University, played baseball, and I’m a proud parent of two kids. In the office, we keep things fun, supportive, and team-focused — and I’m especially proud that we’ve built a workplace with long-term stability and low turnover. People enjoy being here, and we work hard to make sure everyone feels valued and set up for success.

For our team, we offer PTO, paid vacation, a health stipend, a 401k, and licensing reimbursement. We’re looking for someone who brings a great attitude, enjoys working in a team environment, and wants to grow in a place where they’ll be supported long-term. If you’re looking for a positive office where people truly stick together, this could be a great fit.

ROLE DESCRIPTION: 
As a Customer Relations Representative with Chris Slaughter State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES: 

• Establish customer relationships and follow up with customers as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving