Field Service Technician

Job Description Job Description Field Service Technician Location: Reno, NV Description: This position is responsible for supporting customers with on-site service, technical support, and on-site training. Primary functions of this position are commissioning new SCR equipment; preventive maintenance, troubleshooting and repair of existing SCR equipment; and telephone customer support. The Field Service Technician also prepares reports documenting the work performed and the performance of the equipment. The Field Service Technician typically works in a non-smoking environment. What You'll Do: * Commissioning the total system scope supplied by the organization on new installations * Perform routine maintenance and service on existing products * Provide telephone support to customers including troubleshooting and replacement parts identification * Site coordination and project meetings * Post-commissioning customer training on operations and maintenance * Daily reports to customers and internal staff while in the field * Follow up customer calls after service work completion * Keep up-to-date on company products and services * Plan own work schedule efficiently * Maintain test equipment and special tools calibration What Qualifies You: * Working knowledge of industrial instrumentation & controls including analog transmitters, temperature/pressure measuring devices, PID controls. * Proficiency with AC and DC Circuits including Relay Logic * Sharp analytical mind with an interest in engines, controls, and emissions * Enthusiasm to learn and become an expert * Demonstrated ability to make independent decisions and work in a loosely structured environment * Excellent organizational and time management skills; able to juggle multiple priorities and deadlines * Excellent problem solving skills * 60 - 75% overnight travel - with higher concentrations during peak seasons. * 0-4 years prior field service technician experience or equivalent knowledge, skills, and abilities. * Excellent communication and interpersonal skills. Able to communicate effectively in writing and verbally. * Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint). Applicant must pass a proficiency test. * Must possess valid driver's license * Foreign language skills are a plus * Must possess a passport or have the ability to obtain one Physical Requirements: * Stand, walk, bend, climb, and kneel for extended periods. * Work on uneven terrain, scaffolds, ladders, catwalks, and elevated platforms. * Maintain physical stamina during physically and mentally demanding tasks, including travel and variable shift work. * Regularly lift, carry, push, or pull materials and tools up to 50 lbs unassisted and occasionally heavier items with assistance or mechanical aids. * Transport tools and equipment across job sites and within confined or restricted-access areas. * Perform tasks at elevations exceeding 6 feet, using aerial lifts, scaffolding, or fall protection systems in accordance with OSHA standards. * Enter, work in, and exit confined spaces, including tanks, ducts, and engine compartments, under permit-required confined space procedures. * Maintain situational awareness around active machinery and energized systems. * Work outdoors in extreme weather conditions (heat, cold, rain, snow) and around loud noise, dust, fumes, vibration, and engine exhaust. * Maintain clear vision (corrective lenses permitted), color recognition, and depth perception. * Detect abnormal sounds, smells, or vibrations from mechanical equipment. * Follow complex instructions, interpret technical drawings/manuals, and communicate hazards and tasks clearly with team members. What's in it for You: * Health, Dental & Vision Insurance * Annual Bonus Program * $350 Annual Wellness Credit * Flexible Spending