ServiceNow Developer

Job Responsibilities Design, develop, and deploy scalable ServiceNow applications, workflows, and integrations across modules such as ITSM, CSM, ITOM, SPM, and FSO, following platform best practices and governance standards. Collaborate with architects, product owners, and cross-functional teams in an Agile environment to refine requirements and deliver high-quality, business-aligned solutions. Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, and MID Server, ensuring secure, reliable, and performant data exchange. Create and maintain technical documentation, including solution designs, data mappings, and user guidance to support scalability and knowledge sharing. Perform code reviews, participate in testing (including ATF), and support CI/CD processes to ensure solution quality and maintainability. Troubleshoot production issues, conduct root cause analysis, and implement enhancements to improve platform performance, stability, and user experience. Adhere to organizational security, compliance, and ServiceNow development standards, contributing to continuous improvement of platform governance and best practices. Support and guide junior developers through knowledge sharing and code review participation. Monitor and support the ServiceNow platform to ensure high availability, uptime, and performance, proactively identifying and resolving issues. Perform activities in support of periodic platform upgrades. Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks. Deliver a consistent, high level of service within our Serving More standards. Other duties as assigned. Skills Interpersonal/Customer Service Skills Written and Verbal Communication Ability to understand and follow directions Adaptable to change Basic Computer Skills Ability to influence others Ability to build collaborative relationships Ability to develop or mentor others Ability to work as part of a team Organizational Skills/Detail Oriented Analytical Thinking Able to Multi-Task or Juggle Priorities Problem/Situation Analysis Technical Expertise Education - Certifications - Work Experience High School diploma or equivalent required Bachelor's degree in computer science, information systems, or related or equivalent relevant work experience 3+ years development experience with ServiceNow 3+ years experience with ServiceNow modules such as ITSM, FSO, Flow Designer, ITOM, or CSM Familiarity with JavaScript, HTML, CSS, REST APIs, JSON, and other relevant technologies. ServiceNow Certified Application Developer (CAD) and/or ServiceNow Certified System Administrator (CSA) SCHEDULE Typical office hours are M-F 8a-5p and this role is a full-time, permanent role. Hybrid workplace schedule expected with on‑site days (M, T, W) in office location in Newark, OH. A minimum 40 hours is required per week. #J-18808-Ljbffr