Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service RepresentativeTomball, TXNorthpointe Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.Schedule and Compensation:Compensation: $16-18 per hour, for each hour workedThis is a full-time position, with a 4/10 schedule and availability needed Monday-Friday.Full-Time Benefits Package *Health Package: Medical, Dental, and Vision Insurance (with HSA options)Life Insurance and DisabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discountUniform allowance*Part-time team members may be eligible for limited benefits in accordance with company policy and state lawMinimum Qualifications and Skill Set:1+ years of experience in a customer service, reception, or client-facing rolePrevious veterinary receptionist or healthcare-related front-desk experience preferredProficiency in the following skills:Exceptional verbal and written communication skillsAbility to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsStrong organizational and time management skillsPositive attitude and willingness to collaborate with a teamAbility to remain calm, professional and solution-oriented during busy periodsWhy Choose Northpointe?Since 2010, Northpointe Animal Hospital has been a trusted provider of high-quality veterinary care for dogs and cats in Tomball, TX, and the surrounding communities. As a full-service small animal practice, we combine advanced medical capabilities with a welcoming, family-oriented atmosphere that makes both clients and team members feel at home.Our experienced team of veterinarians, technicians, and support staff is passionate about providing exceptional patient care while fostering a collaborative and positive workplace culture. Equipped with modern technology and offering comprehensive medical, surgical, and dental services, our hospital provides opportunities to grow your skills and practice a high standard of medicine every day.At Northpointe Animal Hospital, you'll be surrounded by compassionate professionals who value teamwork, continued learning, and outstanding service. If you're looking for a supportive environment where you can make a meaningful impact on pets and their families, we'd love to have you join our team.