IT Operations Specialist/ IT Network Specalist (US)

IT Operations Specialist – Technology Response (L2) Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $91,000 - $136,240 USD As an IT Operations Specialist, you will play a critical role within the Technology Response (L2) team, responsible for rapid incident resolution and root cause analysis across a large-scale, global network environment. Key Responsibilities Lead triage and resolution of high‑severity (P1/P2) network incidents across global environments Proficiently put to use technical skills while making use of available tooling and deep packet and trace analysis, as needed, to identify root cause and restore service rapidly Act as escalation point for L1/NOC teams and coordinate major incident response activities Drive permanent fixes by partnering with engineering and architecture teams Participate in Operational Readiness and day‑2 support readiness work to ensure successful high‑quality support Leverage automation and advanced tooling to improve detection, monitoring, and response times Provide technical leadership, coaching, and guidance to junior engineers Participate in on‑call rotation and support a 24/7 operations environment Technical Expertise Expert‑level network troubleshooting and packet analysis (e.g., Wireshark, Extrahop) Strong experience across routing/switching, firewalls, load balancers (F5), SD‑WAN and Wi‑Fi Hands‑on experience with cloud networking (AWS, Azure, or GCP environments) Experience with Palo Alto firewalls and modern security frameworks (SASE concepts) Deep understanding of DNS, DHCP, QoS, VoIP, and CDN technologies Familiarity with Cisco ACI, DNAC, and wireless networking platforms (Cisco/Aruba) Experience with monitoring and observability tools, and operational automation Qualifications Proven experience supporting large, complex, global infrastructure environments Strong leadership and communication skills, with ability to engage senior stakeholders Experience driving incident resolution, root cause analysis, and prevention strategies Certifications such as CCIE, Palo Alto, F5, or equivalent are strongly preferred Undergraduate degree or Technical Certificate (Graduate degree, preferred) 7+ years relevant experience Physical Requirements The role involves continuous performance of multiple tasks, operating standard office equipment, responding quickly to sounds, and occasional standing, walking, and moving safely within a confined space. Lifting or carrying up to 25 lbs occasionally may be required. The job is primarily sedentary. Equal Employment Opportunity Statement TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on click.appcast.io. #J-18808-Ljbffr TD Bank, N.A.