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Customer Support Representative

Astor & Sanders Corp

Customer Support Representative

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a full-time benefitted onsite position (5 days a week) based in the Lakewood, CO area.

Roles and Responsibilities

  • Answer customer product questions, assist with orders, track returns, accept payments for online products
  • Document customer interactions in a tracking system
  • Handle fax, e-mail and phone inquiries
  • Track calls and service requests
  • Escalate problem calls to other service providers
  • Occasional warehouse product management support
  • Perform other tasks as assigned
Astor & Sanders Corp
Vacancy posted 4 days ago
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