Dealership Service Lane Specialist

Job Description

Job Description

Service Lane Specialist - Traveling Role

Field-Based | Various U.S. Locations (Near Major Airport Required)

Full-Time Direct Hire | Travel-Intensive Role

$65-70K + Company Vehicle Provided (for work usage only)

Drive Dealership Performance. Elevate Customer Experience.

Join a high-impact, nationally recognized program supporting thousands of dealerships across the U.S. The Service Lane Specialist plays a critical role in helping dealerships modernize operations, increase service profitability, and deliver an exceptional customer experience through the implementation of cutting-edge service lane technologies.

This is a dynamic, field-facing role combining consulting, training, and performance coaching—ideal for someone who thrives on influencing change and building strong relationships.

What You’ll Do

Strategic Consulting & Performance Coaching

• Partner directly with dealership leadership to implement best-in-class service lane processes
• Coach Service Advisors, Managers, and BDC teams on improving efficiency, customer retention, and profitability
• Drive adoption of key programs such as MPVI (Multi-Point Vehicle Inspections) and GM service standards

Digital Tool Optimization

• Lead implementation and optimization of service lane technologies, including Online Service Scheduling (OSS)
• Ensure systems are properly configured and fully utilized to maximize appointment flow and shop capacity
• Troubleshoot technical and process-related challenges

Performance Management & KPI Ownership

• Monitor and analyze dealership performance across key metrics (cycle times, retention, customer satisfaction)
• Develop and execute improvement plans for underperforming stores
• Support dealerships in meeting program requirements and achieving incentive targets

Relationship Management & Collaboration

• Act as a trusted advisor and liaison between dealerships and regional leadership teams
• Communicate program updates, progress, and opportunities across stakeholders
• Share best practices and success stories to drive continuous improvement

What Success Looks Like

Within your first 90 days, you’ll be actively influencing dealership performance, building strong relationships, and delivering measurable improvements in operational efficiency and customer experience.

Required

• 1 to 3+ years of experience in automotive dealership operations, service, BDC, or OEM environment
• Strong understanding of dealership service workflows and cross-functional operations
• Excellent communication, presentation, and relationship-building skills
• Highly organized, self-motivated, and comfortable working independently in a field-based role
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Valid driver’s license and ability to travel extensively

Preferred

• Experience in consultative sales, training, or field support roles
• Familiarity with service platforms (Service Workbench, Xtime, Service Edge, etc.)
• Knowledge of Dealership Management Systems (DMS)
• Background in performance improvement or process optimization

Travel & Work Environment

• Travel 3 to 4 days per week, visiting 4 to 6 dealerships weekly
• Overnight travel (2 to 3 nights/week) depending on territory
• Must reside within 60 minutes of a major airport
• Business professional attire required in the field

Training & Development

• Structured 6 to 8 week onboarding program with corporate training and field ride-alongs
• Ongoing coaching and development, with full ramp-up expected within ~6 months
• Exposure to best practices across a nationwide network of dealerships

Why Join This Program?

• Be part of a high-visibility, high-impact initiative supporting over 4,000 dealerships nationwide
• Work with a collaborative, high-energy team focused on continuous improvement
• Gain valuable experience in consulting, operations, and performance optimization
• Company vehicle provided for business travel

EOE, including Disability/Veterans.

You should be proficient in:

• Automotive Repair