Farmington Branch Manager

Job Description

Job Description

Position: Full-time
Reports to: President
Location: Farmington, CT (in office/in person) with occasional travel
Compensation: $65k-$85 plus bonus incentives, Health Plan, 401K with match, & PTO

Job Description:  Seeking a motivated individual with a management/administrative background and an entrepreneurial desire to work for a mission driven, family run company serving the elderly to build up a new office location. Reporting to the President, the Office Manager will ensure the smooth operation of Charter Oak Home Care. This includes overseeing branch operations including, scheduling, hiring, approving payroll and billing and regulatory compliance and client/caregiver satisfaction. The Office Manager will also visit new clients to assist with their onboarding. Our ideal candidate will possess leadership qualities, be action orientated and operationally minded with strong interpersonal skills and have a willingness to jump into a new office and build it from the ground up with support from headquarters.

Experience:

• 3 to 5+ years in a management or administrative leadership role
• Experience in home care, health care, or a service-related field

Responsibilities:

• Lead day-to-day operations: For a new office location, establishing systems and routines that support steady growth
• Supervise and Develop Staff: Train, support, and manage administrative and coordination staff to ensure optimal performance and morale. Manage hiring and onboarding of field staff, building a dependable and caring team

• Act as Main Point of Contact: Serve as the primary liaison for headquarters communications, including billing and payroll audits.

• Ensure Compliance: Educate and guide branch staff to follow state, federal, local, and company policies and procedures. Ensures EVV compliance, verifies shifts, and ensures accurate and timely payroll processing, billing, and AR.
• Perform Client Care Consultation: Conduct client care consultations, care planning, and ongoing supervision to ensure service quality and fit.
• Manage Scheduling: Oversee caregiver scheduling to ensure reliable, high-quality coverage for every client
• Financial & Performance Management: Track and manage key performance indicators (KPIs) related to revenue, billable hours, staffing levels, client growth, and retention. Control operational costs and contribute to profitability.
• Conduct Quality Audits: Perform periodic documentation and process audits to uphold quality standards and identify areas for improvement.
• Promote Satisfaction: Foster a culture of excellence to maximize satisfaction among clients, families, and employees.
• Resolve Concerns: Address escalated client and caregiver issues promptly and effectively in collaboration with internal staff.

• Marketing and Relationship Development: In partnership with business development personnel, represent the branch in the community by attending events, building relationships with referral sources, and supporting brand awareness and growth in the field.
• Align Marketing Efforts: Coordinate with the Business Development Manager to ensure promotional efforts match branch capacity and business goals.

Results

Success in this role looks like:

• Operational Efficiency: The branch runs smoothly, with consistent service delivery, accurate documentation, and timely response to issues.
• Team Performance: Administrative and support staff are well-trained, productive, and motivated, resulting in high employee engagement and retention.
• Market Presence and Growth: The branch experiences consistent growth and a strong market presence, driven by effective relationship marketing, field-based efforts, and the development of partnerships with local referral sources and healthcare professionals.
• Client Experience: Clients and families experience exceptional service, leading to increased satisfaction and retention.
• Regulatory Compliance: The branch maintains compliance with all local, state, and federal regulations and agency policies.
• Financial Accountability: The branch supports financial health through accurate billing, payroll processes, and efficient scheduling practices.

Skills of the Ideal Candidate:

• Leadership and team management abilities with experience coaching and developing staff
  
• Strong customer service and communication skills
• Ability to navigate marketing strategies in the field, building relationships with key referral sources, and growing the branch’s community presence.
• Ability to multitask
• Attention to detail
• Strong organizational skills, flexibility and assertiveness 
• Be an adaptable learner
• Clear communicator who can navigate sensitive issues with empathy and professionalism.

• Committed to integrity, compliance, and continuous improvement.
• Problem-solver with a proactive, solutions-oriented approach.
• Holds self and others accountable with integrity and respect.
• Tech savvy and ability to work with Microsoft office and Google products

Why Join Us

• Build something from the ground up: shape a brand-new office and leave your mark
• Mission-driven work that makes a daily difference in seniors' lives
• A growth oriented, supportive, family-run culture that has served Connecticut since 1985
• Direct access to and mentorship from company leadership

About Our Company:  Since 1985 we have been fulfilling our motto, “Commitment to Serve,” helping Connecticut’s seniors remain independent in the comfort and security of their own homes. We are a veteran and family run company which believes in service to our community.

Charter Oak Home Care is an equal opportunity employer.  

Build a branch. Build a legacy.

Charter Oak Home Care, a veteran-owned, family-run company serving Connecticut's seniors since 1985, is opening a new branch in Farmington and looking for an entrepreneurial leader to build it from the ground up. As Branch Manager, you'll own operations, staff, compliance, and growth, with the full support of headquarters behind you and direct mentorship from company leadership. If you're action-oriented, operationally minded, and want to make an office your own while making a daily difference in seniors' lives, this is your opportunity. ($65k to $85k plus bonus, healthcare, 401K match, and PTO.)