Front Desk Night Audit

Overview The Night Audit provides excellent guest service by acting as the front‑line of Big Sky Resort. This position is an expert on all lodging provided by the Resort, as well as activities and sights in the area. Night Audits may have contact with a guest before, during, and after their stay and will provide consistency through all of these interactions. Front desks accepting applications are the Huntley/Shoshone, Summit at Big Sky and Whitewater Inn. For more information about our lodging locations check out the link here. Responsibilities Provide a point of contact for guests of Big Sky Resort. Walk guests through check‑in and check‑out of lodging, answer phone calls, provide information during the stay, and complete accurate billing at departure. Required to run credit cards, process cash transactions, and reconcile the bank at the end of the shift. Run the night audit report, close out daily transactions for Lodging and/or Food and Beverage, and communicate with Security. Be aware of all activities and meeting locations on Resort property and accurately direct guests. Work congruently with all Resort staff, coordinating guest needs with Bellman, Concierge, Housekeeping, Hotel Maintenance, and local area vendors. Maintain a positive attitude and encourage a collaborative team environment. Follow directions and uphold Boyne USA and Big Sky Resort policies and procedures. Maintain confidential information and inform management of any unusual or suspicious behavior. Stand for the duration of the shift behind the front desk, ready to assist any guest that arrives at a moment’s notice. Qualifications Positive attitude and desire to learn. High School Diploma or equivalent. Hospitality experience preferred but not required. Computer literate and proficient with Microsoft Office Suite. Available for shifts approximately 11:00 pm to 7:00 am. Benefits FREE All‑Access Bike Haul Pass and discounted Golf Pass. Discounted Golf and Mountain Biking for friends and family. 25%–50% off Food and Beverage and Retail discounts at all Boyne outlets. Eligibility for affordable Team Member Housing. Lodging discounts for friends and family. FREE Basecamp activities, including zip line course. Wellness Day and eligibility for PTO. Monthly team member events. #J-18808-Ljbffr