QUALITY ASSURANCE - MEDICAL LEAD

ARIZONA DEPARTMENT OF CORRECTIONS,

REHABILIATION & REENTRY

Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements.
The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day. ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness.

QUALITY ASSURANCE - MEDICAL LEAD

(PROGRAM EVALUATION SPECIALIST)

Job Location:

Address:

Health Care Services job
801 E. Jefferson
Phoenix, Arizona 85034

Posting Details:

Salary: $81,900.00

Grade: 23

Closing Date: Open Until Filled

Job Summary:

The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is looking for an experienced Quality Assurance - Medical Lead. The Quality Assurance - Medical Lead provides clinical leadership to improve healthcare quality across Arizona’s state prisons and contracted facilities. Reporting to the Quality Assurance Director, this role supports providers, addresses complex quality and compliance issues, and promotes adherence to applicable clinical, legal, regulatory, and accreditation standards.

Responsibilities include reviewing medical records and contractor performance, analyzing healthcare data and operations, coordinating audits, and advancing improvements in care delivery, documentation, data integrity, and clinical workflows. The Medical Lead also partners with agency teams, providers, and external consultants to support quality initiatives and effective use of clinical information systems.

Job Duties:

• Guide contracted healthcare providers in delivering timely, professional, and appropriate care while promoting continuous improvement and adherence to correctional healthcare best practices
• Serve as a resource for peers by answering questions, troubleshooting concerns, and finding resolutions
• Coordinate schedules, delegate work to staff, and monitor daily performance
• Coordinate work discussions among staff and stakeholders to improve and refine processes
• Train and support team members, clarify work expectations and procedures, lead project initiatives, develop implementation strategies, and help evaluate staff performance
• Manage databases supporting Continuous Quality Improvement (CQI), Quality Indicators, and Corrective Action Plans
• Research and analyze healthcare data, provide statistical information to stakeholders, and ensure the integrity and accuracy of healthcare records and reports
• Guide external vendors and consultants on quality assurance goals
• Conduct root cause analyses and collaborate with the CHP and ADCRR Operations to implement and sustain process improvements
• Lead process improvement initiatives by identifying gaps, reconciling coding reviews and medical records, and using technology and clinical informatics to enhance patient care
• Compile, analyze, and present healthcare data to stakeholders
• Implement and manage clinical informatics applications, maintain software systems, and develop standardized workflows
• Observe vendor and operational processes related to inmate healthcare at prison complexes
• Review medical charts to assess the quality and appropriateness of clinical care
• Develop monitoring guides and standard work procedures, and help staff use data to communicate meaningful information
• Evaluate contracts and service delivery, and conduct quality assurance audits to ensure compliance with legal, regulatory, and accreditation standards
• Work with the CHP and ADCRR Operations to analyze healthcare processes, identify improvement opportunities, and monitor implementation
• Help lead a sustainable monitoring program and oversee the CHP’s implementation of CQI studies in alignment with ADCRR Health Services Technical Manuals (HSTMs), National Commission on Correctional Healthcare (NCCHC) Standards, and federal court injunctions
• Update and track CQI studies across all nine state prison complexes
• Conduct regular audits and assessments to ensure compliance with the Permanent Court Ordered Injunction, federal and state laws, and NCCHC Standards
• Perform other duties related to the position as assigned

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Principles of healthcare delivery as recommended or mandated by the U.S. Constitution, Arizona Revised Statutes, National Commission on Correctional Health Care, American Correctional Association, American Nurses Association, and Arizona Department of Corrections
• Professional nursing principles and nursing services related to the pharmacological process
• Infection control in a high-risk environment
• Quality assurance and performance improvement
• Inpatient capacity management

Skills in:

• Evaluating healthcare quality
• Identifying evidence-based practices
• Investigation
• Effective communication and collaboration
• Using Microsoft programs, including Excel
• Planning and executing clinical care
• Analyzing and synthesizing information
• Organizing data and providing appropriate clinical suggestions

Abilities to:

• Evaluating the effectiveness and appropriateness of healthcare services
• Composing correspondence and reports effectively
• Multitasking
• Conducting research and responding to issues or concerns
• Building and maintaining effective working relationships with internal and external entities
• Compiling information and reports
• Making decisions and meeting deadlines
• Driving and traveling on state business

Selective Preference(s):

• Bachelor’s degree in healthcare or public health
• Minimum of five years of experience in a correctional healthcare setting preferred
• Certified Correctional Healthcare Professional (CCHP)

Pre-Employment Requirements:

• In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter
• Employment is contingent on the selected applicant passing a background investigation.
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:

• Vacation and sick days with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
• Exceptional retirement program
• Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
• An incentivized commuter club and public transportation subsidy program

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

• Positions in this classification participate in the Arizona State Retirement System (ASRS)
• Enrollment eligibility will become effective after 27 weeks of employment
• Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above

Contact Us:

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling View phone number on click.appcast.io. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.