Member Retention Navigator
$21 - $23 per hourEpicured, Inc.
Job Description
Job Description
About Epicured
Epicured helps prevent and manage chronic disease through medically tailored nutrition, combining clinical research with culinary expertise to improve health outcomes nationwide. Join a mission-driven team working at the intersection of food, healthcare, and technology.
Position OverviewEpicured is hiring a Member Retention Navigator to support our member retention efforts for the New York State 1115 Waiver by proactively engaging participants enrolled in Health-Related Social Needs (HRSN) programs, including Epicured’s nutrition services.
The role, reporting to the Associate Director of Member Experience, focuses on preventing voluntary disenrollment, addressing barriers to retention, and helping members maximize the value of their nutrition and social care benefits.
This role is ideal for someone who is organized, compassionate, tech-savvy, and comfortable working in a high-volume virtual contact center environment.
Key ResponsibilitiesContact members at risk of canceling or opting out of HRSN benefits and provide retention support.
Identify and address causes of disengagement, including dissatisfaction, life changes, or lack of program awareness.
Recommend meal plan or benefit adjustments to better align with member needs and preferences.
Educate members on available nutrition and social care benefits to encourage continued participation.
Conduct proactive check-ins to assess satisfaction and suggest alternative benefit options when appropriate.
Document outreach activities, member feedback, and benefit changes in company systems.
Track cancellation trends and share insights to support retention strategy improvements.
3–5 years of customer service, member engagement, or related experience.
Knowledge of Medicaid and/or HRSN programs preferred.
Strong communication, problem-solving, and active listening skills.
Experience using CRM, care management, or similar platforms.
Ability to build rapport and effectively support diverse member populations.
Experience in healthcare, care coordination, patient support, or community-based services.
Bilingual or multilingual candidates encouraged to apply, including Spanish, French, Mandarin, or Hindi.
Availability between 9:00 AM–6:00 PM EST, Monday–Saturday, with weekly schedule assigned based on evolving business needs
Pay: $21–$23/hour, based on experience
Benefits:
401(k)
Medical, dental, and vision insurance
Employee meal discounts
Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law.
Apply through the job board. Questions may be directed to View email address on ziprecruiter.com.
$21 - $23 per hour
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