Field Service Coordinator

Job Description

Job Description

Our Knoxville, TN branch is seeking a Field Service Coordinator (also known as a Sales Coordinator ) to join our team. This role is essential in supporting our customers and our Solutions Specialists (Outside Sales Representatives) with inquiries, quotes, orders, and service coordination. The Sales Coordinator ensures customers receive timely, accurate, and professional service while helping the branch operate efficiently. We’re looking for someone with a solid understanding of our business, strong computer skills, and knowledge of—or willingness to learn—our internal ERP system.

This is a full-time, non-exempt position. Compensation is based on experience and job responsibilities.

Position Summary:

This position is responsible for assisting our customers and Solutions Specialists with inquiries regarding conveyor belt products, field services, price estimates, sales orders and performing customer service functions.

Essential Functions

Essential functions include, but are not limited to:

• Produce work and sales orders for shop and/or field service jobs.
• Communicate effectively with Branch Managers, Solutions Specialists, customers, and technicians regarding product and service requirements.
• Provide quotes to customers and assist Solutions Specialists with quotes and sourcing products.
• Assist in coordinating slitting jobs with internal departments (slitting, shipping and receiving, service managers, purchasing, and Solutions Specialists) to meet customer needs.
• Deliver responsive customer service by phone, email, and in person.
• Establish and maintain excellent customer relations
• Troubleshoot potential issues, addressing all or any failures and customer complaints as needed.
• Perform various customer specific procedures that may include obtaining and reviewing additional instructions for invoicing, ordering, online accounts and several other functions in order to comply with requirements.
• Conduct all business transactions and customer relationships in a highly ethical manner.
• Work closely with Accounting to ensure timely collections.
• Monitor inventory levels with the Branch Manager and communicate branch inventory status to office staff, ensuring customer requirements are met.
• Update customer data in the ERP system.
• Ensure that all paperwork is accurate and complete, including coding, costing, and pricing.
• Perform other duties as assigned

Required Competencies, Education and Experience:

• High School Graduate or GED required
• Strong mathematical skills
• Excellent organizational and time management abilities.
• Strong problem-solving and prioritization skills.
• Prior customer service or sales support experience preferred.

Skills & Abilities:

• Must have strong working knowledge of computers - Microsoft Office including Outlook, Excel and Word
• General computer knowledge related to sales, finance, invoicing, etc.
• Competent in inventory management
• Ability to communicate effectively with customers, co-workers, and supervisors.

What We Offer:

• Competitive pay
• Comprehensive range of benefits including health, dental, vision, 401(k) plan, paid vacation and holidays
• Great team of dedicated individuals at the local branch and across the company
• Exciting and challenging work