Social Media Analyst (Remote)

If you love fast‑paced conversations, brand storytelling, and being where the action is, this role is for you! As a Social Media Analyst, you’ll help bring our brands to life across Facebook, Instagram, X (Twitter), and LinkedIn, connecting with audiences in the moments that matter most.

You’ll be immersed in the voice, personality, and strategy behind our brands—using sharp judgment, creativity, and attention to detail to ensure every interaction feels authentic and on‑brand. This role thrives at the intersection of culture, creativity, and real‑time decision‑making, making it ideal for someone who enjoys thinking on their feet and shaping meaningful online experiences.

Writing skills and a creative mindset are essential, as you’ll help spark conversations, build community, and turn everyday interactions into lasting brand connections. You’ll also collaborate closely with teams across marketing, communications, operations, and insights to ensure social engagement supports broader business goals.

salary: $24 - $28 per hour
shift: First
work hours: 1 PM - 9 PM
education: High School

Responsibilities

-Serves as the official brand voice on social media platforms, responding to guests in real-time to make every interaction count

-Offers a high level of empathy for guests with questions/concerns about their visit, and handles each situation with care and personalization to initiate their recovery with the Guest Relations Team, always being ¿of service¿

-Publishes proactive, pre-approved content on social media platforms, ensuring accuracy in timing, content of the post, grammar, spelling, etc.

-Identifies and ideates how to surprise and delight fans/guests when applicable moments arise, and often will partner with several brand teams to execute

-Performs fast, yet detailed review of users profiles and posts to determine risks associated with engagement and make decisions meeting brand engagement guidelines

-Maintains heightened awareness when engaging to the overall and individual sentiment of the social media content, alerting applicable teams as needed

-Assists with original content ideation & creation for real-time/trend opportunities

-Provides a strong understanding of social media platforms, protocols, and social management software

-Monitors social media trends, response techniques, best-practices, and stays up-to-date of growing platforms and software changes/enhancements

-Understands basic social media metrics and can provide key engagement performance indicators to the team, when requested (volume, response time, engagements, engagement rate, etc.)

The essential functions of this role include:

• working weekends

Skills

• Social Media Platforms
• Guest Recovery
• Public Relations
• Written Communication
• Microsoft Office
• Canva
• Adobe
• DropBox
• GoogleDocs

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.