Associate Director, Lab Operations (LCMS Regulated Bioanalysis)

We are seeking Associate Director, Lab Operations (LCMS Regulated Bioanalysis) to join IQVIA Laboratories at Ithaca.

We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.

Job Summary:

Manage a team of laboratory staff across a large department, ensuring laboratory testing is performed in accordance with GLP regulations. Drive productivity, metrics, quality, and cross-functional delivery to support operational success in regulated LCMS bioanalysis.

What You'll Be Doing:

• Manage and direct daily activities of assigned laboratory work group(s) through delegation, technical training, and work supervision

• Screen, plan, prioritize, and assign workload, tasks, and projects to meet operational objectives

• Partner with leadership to develop performance standards and establish relevant metrics to drive departmental success

• Hire, train, develop, and manage performance of staff in accordance with organizational policies and applicable regulations

• Identify and drive opportunities for cost savings and revenue, contributing to budget planning for consumables, instrumentation, and resourcing needs

• Serve as an escalation point to resolve operational, quality, safety, and supply chain challenges across multiple departments

• Drive CAPA closure, quality incident oversight, root cause analysis, and continuous improvement to strengthen compliance and performance

What We Are Looking For:

• Bachelor's Degree or equivalent combination of education and experience

• 8 years' experience in regulated environment and 5 years of line management experience

• Regulated bioanalytical LCMS experience with strong technical understanding of operations and methods

• In depth knowledge of GLP testing procedures and applicable laboratory testing regulations, including QA/QC principles and company-specific program requirements

• Other Equivalent combination of education, training, and experience may be accepted in lieu of degree

The Knowledge, Skills and Abilities Needed for This Role:

• Strong leadership, supervision, and coaching skills with a focus on operational excellence and team development

• Ability to assess and prioritize multiple tasks, projects, and demands while maintaining effective working relationships with coworkers, managers, and clients

• Effective communication and presentation skills to influence at various levels of the business, including senior leadership

What We Offer You:

We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees' physical, mental and emotional, financial and social well-being so they can thrive at home and at work, at any stage of their well-being journey.

To learn more about our benefits, visit

If you're looking to unleash your potential, join IQVIA Laboratories to help make the extraordinary possible!

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $89,000.00 - $206,700.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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