Service Manager

Job Description

Job Description

Service Manager

We are seeking an experienced  Automotive Service Manager to lead our growing service department. The ideal candidate will have a strong background in automotive repair, ASE certification, and proven leadership skills. In this role, you’ll oversee daily service operations, manage a team of technicians and advisors, ensure high-quality repairs, and deliver an exceptional customer experience. A focus on efficiency, profitability, and team development is essential.

About Southern Motors

At Southern Motors, we’re proud of our long-standing reputation for honesty, integrity, and outstanding customer care. Our culture is built on respect, teamwork, and a shared passion for the automotive industry. We offer our employees growth opportunities, supportive leadership, and a rewarding career path.

Compensation and Benefits

• Competitive pay plan
• Health, Dental & Vision Insurance (eligible after 60 days)
• Life & AD&D Insurance (company-paid and voluntary)
• Voluntary Disability, Accident, Critical Illness, and Hospital Indemnity coverage
• 401(k) with company match after 1 year (up to 4%)
• Ongoing training and career growth opportunities

Responsibilities

• Ensure customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
• Manage and hire technicians and service advisors
• Interview and make new hires
• Distribute work between technicians
• Prioritize required services
• Ensure customers have a positive dealership experience
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
• Spend quality time building relationships with the customers

Qualifications

• Technical automotive knowledge
• Demonstrated ability to manage others
• Organized and friendly personality
• Dealership experience preferred

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.