Business Operations Manager

Business Operations Team Member

You'll be joining a high-impact business operations team that sits at the center of data, strategy, and execution. The team partners closely with operations, product, engineering, finance, and senior leadership to drive business performance through data-driven insights, scalable processes, and strong execution. We thrive in a fast-paced environment where curiosity, ownership, and a bias for action are key.

Your impact

You will operate as a high-ownership individual contributor, partnering across teams to identify issues, generate data-driven insights, and drive initiatives through to completion. This role is ideal for someone who enjoys switching between operational program management, analytics, process improvement, and reporting automation, while helping teams move faster and make better decisions.

• Develop and maintain clear documentation of processes, RACI frameworks, and operational procedures to support transparency and alignment across teams.
• Build and maintain data-driven reporting and dashboards using Power BI and Excel to support operational decision-making. Ensure high standards of data accuracy, consistency, and reporting quality across operational reports and dashboards.
• Write and optimize SQL queries to extract, transform, and analyze data from Snowflake.
• Automate recurring reporting and workflows using AI tools, Excel macros, or other automation solutions to improve efficiency.
• Maintain and administer internal CHG sites and operational resources as needed.
• Program manage operational initiatives, coordinating customers and ensuring work are completed on time while tracking projects, dependencies, and workstreams.
• Identify operational inefficiencies and implement improvements through automation, reporting enhancements, or process redesign.
• Support multi-functional teams with ad hoc analysis, reporting, and operational support as business needs arise.

Minimum Qualifications

• Bachelor's degree in computer science or business or data science with 7+ years of experience in business operations, business analytics, strategy & operations, program management or similar roles
• Strong SQL skills with experience querying and analyzing large datasets
• Experience working with Snowflake or other cloud-based data warehouses
• Proficiency in Power BI for dashboard creation and reporting
• Advanced Excel skills, including VBA and macro development

Preferred Qualifications

• Knowledge of Confluence and Jira
• Strong business insight and can understand and quickly assess multi-functional implications
• Exceptional attention to detail and ability to navigate complex operational issues
• Ability to handle multiple projects and priorities in a fast-paced environment with a solid focus on execution and getting things done
• Experience automating reporting or operational workflows
• Familiarity with data modeling, ETL processes, or analytics engineering concepts
• Experience working with multi-functional customers in operations, products, or finance
• Strong analytical problem solver who can turn messy data into clear insights
• Ability to balance analytics work with operational execution
• Pragmatic and focused on getting things done