Front Desk Associate 2nd Shift Pikeville Hotel

Front Desk AssociateSeeking a highly motivated and customer-oriented individual for the position of Front Desk Associate at our Pikeville Hotel location. As a member of our hospitality team, the Front Desk Associate will play a crucial role in providing exceptional guest services and ensuring the smooth operations of the hotel. This is a full-time position that requires availability for the 2nd shift.Compensation & Benefits: This is a full-time, individual contributor role with a competitive salary and benefits package.Responsibilities:Welcome and register guests, providing them with information about hotel services, amenities, and local attractionsPerform check-in and check-out procedures efficiently and accuratelyReview reservations and accurately input guest information into the systemHandle guest inquiries and complaints in a professional, timely, and courteous mannerMaintain accurate and organized records of guest transactions and contact informationProcess payments and balance cash drawers at the end of shiftsCoordinate with housekeeping and maintenance to ensure rooms are clean and in good condition for guest arrivalsRespond to emergency situations and provide necessary assistance to guestsManage and complete administrative tasks such as answering phone calls, taking messages, handling mail, and filing paperworkFollow all hotel policies and procedures, including safety and security protocolsRequirements:High School Diploma or equivalent1-2 years of experience in a customer service role, preferably in the hospitality industryExcellent communication and interpersonal skillsProficient in computer systems, including Microsoft Office and reservation softwareAbility to work independently with minimal supervisionStrong multitasking and problem-solving skillsAvailability to work 2nd shift and weekends as neededEEOC Statement: VP Management is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. VP Management LLC