Fraud Specialist/Fraud Operations Specialist

Description:

• Conduct in depth analysis and/or investigations to identify and manage fraudulent activities.
• This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels.
• Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact.
• Evaluate fraud trends related to fraudulent orders and identity theft.
• Perform research and draw conclusions.
• Researches and/or notifies appropriate internal staff for customer verification or legal action.
• Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
• Investigates and responds to fraud escalations.
• Establishes and improves fraud-related process. Identifies issues and recommends solutions on team projects.
• Reviews, identifies, and deters fraudulent activity.
• Takes inbound calls and referrals from victims of fraudulent activities.
• Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.
• Role will support Fraud Mgmt.

Requirements:

• High School diploma or equivalent
• At least 1 year relevant experience required.
• Must have excellent conversational skills in English
• Experience navigating multiple computer screens and programs while interacting with customers on the phone.
• One year experience operating a computer in a Windows based environment
• One year experience in fraud, customer service or a call center environment
• Phone skills, typing skills and good communication skills
• Phone calls, using slack to communicate to the team and reviewing documents to validate identity
• Customer service and call center skills Priority soft skills
• Good tone and communication skills as wells as listening skills
• Shift is 9:00 AM-8:00 PM CST, with one of the following schedules:
  
  • Thursday, Friday, Saturday, and Sunday
  • Saturday, Sunday, Monday, and Tuesday

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.