Phlebotomist III Site Lead

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours. Best-in-class well-being programs. Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program. Vacation and Health/Flex Time. 6 Holidays plus 1 "MyDay" off. FinFit financial coaching and services. 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service. Employee stock purchase plan. Life and disability insurance, plus buy‑up option. Flexible Spending Accounts. Annual incentive plans. Matching gifts program. Education assistance through MyQuest for Education. Career advancement opportunities. and so much more! Job Summary Represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life‑defining health decisions. The PSR III – Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR III – Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR III – Site Lead will direct daily activity at a Patient Service Center (PSC) or In‑Office Phlebotomy (IOP) and leads more than one PSR on site. The position may require coverage at multiple locations and roles, ensuring that daily activities of the Patient Service Center/Mobile/Long Term Care/In‑Office Phlebotomy are completed accurately and on time. The PSR III – Site Lead demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Responsibilities Collect specimens according to established procedures, including drug screens, biometric screening, and insurance exams. Administer oral solutions according to established training. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. Complete all data entry requirements accurately, including patient registration, test order entry, and managing Standing Orders. Enter billing information and collect payments when required, safeguarding credit card information. Data‑entry and processing of specimens including labeling, centrifuging, splitting, and freezing as required by test order. Perform departmental‑related clerical duties such as inventory, stock supplies, and answering phones when needed. Read, understand and comply with departmental policies, protocols and procedures and ensure all staff members follow instructions. Verify patient demographic info/initials including patient signature post‑venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Assist with compilation and submission of monthly statistics and data. Maintain all appropriate phlebotomy logs in a timely manner (maintenance logs, temperature logs). Complete training courses and keep up‑to‑date with the latest phlebotomy techniques. Travel to Territory Manager meeting if held off‑site or off normal shift. Participate on special projects and teams. Stay up‑to‑date on company communications and assist with the distribution of technical information to the work group. Perform Point of Care (POC) testing where needed and complete training/competency evaluations per Standard Operating Procedure (SOP). Act as a mentor and resource for new employees, assisting with transition into the PSC work environment and familiarization with established procedures. Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur. Assist with the preparation of schedules for the assigned workgroup or PSCs. Communicate professionally with clients to resolve or refer issues, document problems, and report critical issues as they occur. Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves, and face shield when required. Assist supervisors with the implementation of SOPs and the distribution of technical information and communication to the workgroup in accordance with Quest Diagnostics guidelines. Ensure facilities are neat, clean and in good repair, taking appropriate action to advise Group Leader or Supervisor of required repairs and maintenance. Act as a coach, mentor, instructor and resource advisor for new employees, and be the point of contact to staff on‑site and provide regular input to the group lead or supervisor. Provide effective onboarding services to new clients. Partner with Supervisor and Group Lead to assist the transition process setting up new offices for both PSCs and IOPs. Must be able to step in for a PSR II and lead one or more PSR on site. Qualifications Required Work Experience Five years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections. Keyboard/data entry experience. Flexible and available based on staffing needs, which includes weekends, holidays, on‑call and overtime. Must have reliable transportation, valid driver's license, and clean driving record, if applicable. Travel and flexible hours required to work multiple locations and cover Patient Service Center/Mobile/Long‑Term Care/In‑Office Phlebotomy locations with minimal notice. Preferred Work Experience Medical training: medical assistant or paramedic training preferred. Minimum 3 years in a Patient Service Center (PSC) / In‑Office (IOP) environment preferred. Customer service in a retail or service environment preferred. Physical and Mental Requirements Lift light to moderately heavy objects (1‑15 lbs frequently, 16‑25 lbs occasionally, 26‑40 lbs seldom, >41 lbs with assistance). Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination. Must be able to perform repetitive tasks with dominant hand frequently throughout the day. Position requires travel. Extensive use of phone and PC. Fine dexterity with hands, steadiness. Talking, walking, balancing, bending/kneeling, pushing/pulling, reaching/twisting. Knowledge Committed to all Quest Diagnostics Policies & Procedures including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles. The position requires the ability to effectively communicate in English. Skills Ability to provide quality, error‑free work in a fast‑paced environment. Ability to work independently with minimal on‑site supervision. Excellent phlebotomy skills to include pediatric and geriatric. Demonstrate superior customer focus; communicate openly and transparently with peers, supervisors, and patients; accelerate and embrace change throughout Quest; and knowledge of our business. Capable of handling multiple priorities in a high‑volume setting. Make decisions based on established procedures and exercise good judgment. Education High School Diploma or Equivalent (Required). License / Certificate Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred). For a full list of Quest Diagnostics careers, please visit: Quest Diagnostics Careers. Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr