Customer Service/Account Manager/Expeditor

Job Description

Job Description

JSG is partnering with a leading supplier in the Aerospace industry. The position is a hybrid role, mixing customer service/account management, with expediting and order entry. It is an office environment but one that requires collaborating with many departments.

• Management of assigned key accounts and/or market segment activity including order, quotation, conflict resolution, order entry, assisting in contract and account program administration, coordinating Production Readiness reviews.
• Address and resolve customer inquiries and concerns regarding products, services, billing, etc. to maintain customer goodwill and ensure that we remain a supplier of choice.
• Maintain accurate customer contact base and critical communication files for assigned accounts.
• Develop a high knowledge base on the business’ products
• Meet/Exceed Customer Satisfaction Goals
• Develop a high level of understanding of the ERP system, Salesforce, Customer Service Portal experience
• 2-year Technical College and relevant experience or Bachelor’s degree in Business or Engineering preferred
• 2+ years of customer interface within engineered products preferred
• Proficient in Microsoft suite skills, and basic internet searching
• Customer Focused
• Self-starter and creative thinking
• Excellent verbal and written communication skills
• Excellent interpersonal skills

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 40 years of experience investing in people and companies. We offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Company Description

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 40 years of experience investing in people and companies. We offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more.\r\n\r\nJohnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.