Operations Manager

Job Description

Advanced Elite Staffing is a full-service staffing and recruiting firm headquartered in Huntsville, Alabama, home to Redstone Arsenal and NASA’s Marshall Space Flight Center. We connect skilled people with employers in aerospace and defense, advanced manufacturing, commercial construction, logistics and distribution, technology, and energy and utilities across North Alabama and the greater Southeast.

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We place welders, machinists, electricians, maintenance technicians, engineers, construction crews, structured cabling technicians, warehouse and production teams, and executive leaders. We offer temp-to-hire, direct hire, project-based, and surge staffing, and we run a dedicated Construction Recruitment Division for general contractors and subcontractors. Our values are Precision, Advocacy, Integrity, and Partnership.

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The Opportunity

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Advanced Elite Staffing is hiring an experienced Operations Manager to run the engine that turns a client order into a qualified, compliant, on-time worker on a job site. You will own how work moves through our company, from order intake and fulfillment to onboarding, compliance, timekeeping, and contractor care, and you will make sure every part of it runs fast, accurately, and safely.

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In staffing, operations is the product. A client calls on Monday needing twelve welders by Thursday. Those welders have to be sourced, screened, background checked, drug tested, safety trained, onboarded, scheduled, and paid correctly every week. Then the client wants six more. The right Operations Manager has done this at volume, knows where the process breaks, and builds the systems and team that keep it from breaking.

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This is a senior role for someone who has already led staffing operations. You will report directly to ownership and partner closely with our recruiting, sales, finance, and payroll teams.

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What You Will Own

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Order Fulfillment and Delivery

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• Own the full order-to-start process for temp, temp-to-hire, direct hire, project-based, and surge placements
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• Set and manage service standards for order acknowledgment, submittals, time to fill, and start dates
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• Prioritize open orders across clients and recruiters so the most critical needs are filled first
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• Plan and execute surge and large-volume staffing projects, including multi-site and multi-shift starts
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• Lead redeployment efforts so contractors move to new assignments when projects end
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Onboarding, Compliance, and Risk

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• Oversee onboarding for all field employees, including I-9, E-Verify, tax forms, and policy acknowledgments
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• Manage background checks, drug screening, motor vehicle records, and client-specific requirements
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• Ensure placements meet the certification, clearance, and compliance requirements of aerospace, defense, and government-adjacent clients
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• Partner with HR and safety on OSHA compliance, safety training, incident reporting, and workers’ compensation claims
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• Maintain audit-ready employee files and documentation at all times
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Timekeeping and Payroll Coordination

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Own the weekly time capture and approval process across clients, sites, and timekeeping systems

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Partner with Payroll and Billing so every approved hour is paid and billed correctly and on time

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Resolve time disputes, missed punches, and pay issues quickly and fairly

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Track overtime, shift differentials, and per diem to protect margin and accuracy

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Client Operations and Service

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• Serve as the operational point of contact for key client accounts
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• Lead regular service reviews with clients, covering fill rates, quality, retention, safety, and issue resolution
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• Manage vendor management system (VMS) and managed service provider (MSP) requirements for enterprise clients
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• Resolve escalations and turn them into process fixes
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Contractor Experience and Retention

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Build programs that keep contractors engaged, informed, and coming back

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Set standards for first-day readiness, check-ins, and assignment-end communication

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Track early turnover and no-call, no-show rates and fix the causes behind them

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Make sure every contractor knows who to call and gets an answer

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Team Leadership

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• Lead, train, and develop the operations team, including onboarding, compliance, timekeeping, and contractor care staff
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• Set clear goals, workflows, and accountability for a fully remote team
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• Hire for the team as the company grows
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• Coach team members and build a culture of speed, accuracy, and ownership
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Performance, Systems, and Process

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• Own operations KPIs, including fill rate, time to fill, time to start, onboarding cycle time, early turnover, retention, safety incidents, and time and billing accuracy
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• Report results and trends to ownership with clear recommendations
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• Get the most out of our applicant tracking, onboarding, and timekeeping systems, and lead new system rollouts
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• Document standard operating procedures for every core process
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• Find manual work that can be automated and make it happen
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Your First 90 Days

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• First 30 days: Learn our clients, service lines, systems, and team. Map the full order-to-paycheck process and identify where it slows down or breaks.
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• By 60 days: Have an operations KPI dashboard in place, clear service standards for order fulfillment and onboarding, and a prioritized list of process fixes.
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• By 90 days: Show measurable improvement in time to fill and onboarding cycle time, have documented SOPs for core processes, and deliver an operations roadmap to ownership.
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What You Bring

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Required

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• 8+ years of operations experience, including 5+ years leading operations in a staffing, recruiting, or workforce solutions company
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• Proven experience managing high-volume temp and temp-to-hire operations in light industrial, skilled trades, manufacturing, construction, or technical staffing
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• 3+ years of experience leading and developing teams, including remote teams
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• Deep knowledge of onboarding and employment compliance, including I-9, E-Verify, background checks, and drug screening
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• Working knowledge of OSHA requirements, safety programs, and workers’ compensation claims in a staffing environment
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• Experience owning weekly timekeeping and working closely with payroll and billing
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• A track record of improving fill rates, time to fill, and retention with measurable results
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• Strong skills with applicant tracking and staffing back-office systems, plus Excel and reporting tools
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• Excellent communication skills with clients, contractors, and leadership
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Preferred

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• Bachelor’s degree in Business, Operations Management, Human Resources, or a related field
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• Experience supporting aerospace, defense, or government contractor clients, including clearance and certification requirements
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• Experience with VMS and MSP programs
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• Experience with staffing platforms such as Avionte, Bullhorn, TempWorks, or similar
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• Lean, Six Sigma, or other process improvement training
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• Certified Staffing Professional (CSP) or similar staffing industry certification
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Who Thrives Here

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• You have run staffing operations at volume and you know where the process breaks
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• You stay calm when a client needs twenty people by Thursday, and you have a plan by Monday afternoon
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• You hold your team to a high standard and give them the tools to meet it
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• You fix the root cause instead of the same problem every week
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• You treat contractors the way you would want to be treated
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Work Setup

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• Fully remote within the United States
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• Core hours aligned with Central Time to support Huntsville leadership and our weekly payroll cycle
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• Occasional travel to Huntsville and client sites as needed
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Compensation and Benefits

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• Base salary of $120,000 to $140,000 per year
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• Discretionary bonus
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• Profit-sharing
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• Medical, dental, and vision insurance
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• 401(k) retirement plan
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• Income protection benefits
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• Paid time off and paid holidays
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• Professional development support
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Advanced Elite Staffing and its affiliates’ compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. Advanced Elite Staffing total rewards package recognizes your contributions with more than just a paycheck, providing you with benefits that enhance your experience at Advanced Elite Staffing from long-term savings, healthcare, and income protection to professional development opportunities and time off. Our programs support your overall well-being.

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We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

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Equal Opportunity Employer

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Advanced Elite Staffing, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, genetic information, marital status, citizenship status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

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This policy applies to every part of employment, including recruiting, hiring, placement, promotion, compensation, benefits, training, discipline, and termination. Hiring decisions are based on qualifications, merit, and business need.

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We will not discharge or discriminate against applicants or employees who inquire about, discuss, or disclose their own pay or the pay of another employee or applicant.

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