Change Delivery Manager

About the Role The Change Delivery Manager is responsible for leading and coordinating end-to-end delivery of business systems and technology initiatives—from early discovery and business case development through requirements, build, testing, release, and post-launch hypercare. The role enables and directs cross‑functional squads, manages delivery plans and risks, and ensures stakeholders are prepared for successful adoption and measurable outcomes. The position is hybrid and requires being located near Alpharetta, GA, working from the office at least once per week (typically Wednesdays). Responsibilities Lead end-to-end delivery of business systems and technology initiatives, from business case and discovery through release and hypercare. Create and maintain delivery plans, RAID logs, milestones, and dependency maps; proactively remove blockers and manage trade‑offs. Coordinate cross‑functional teams (Product, Engineering, Business Analysts, QA, Operations, Support) to deliver value in a predictable cadence. Facilitate Agile ceremonies and ways of working as appropriate (planning, stand‑ups, reviews, retrospectives), while adapting to the delivery model of each initiative. Partner with stakeholders to define requirements and success measures; ensure alignment on scope, timeline, budget, and outcomes. Drive change‑management activities, including stakeholder engagement, communications, training coordination, readiness assessments, and adoption support. Support release planning and execution, including cutover planning, go/no‑go checkpoints, and post‑implementation monitoring. Provide clear, concise status reporting to leadership; surface risks early and recommend mitigation plans. Continuously improve delivery practices, templates, and workflows to increase efficiency and quality across the portfolio. Requirements Proven experience in an end‑to‑end project/program delivery role (technology and/or business systems), with accountability from initiation through adoption. Experience working in Agile and hybrid delivery environments; able to tailor approach to the initiative and stakeholders. Strong stakeholder management and communication skills (written and verbal), with the ability to translate technical progress into business impact. Demonstrated ability to manage scope, schedule, risks, dependencies, and budgets across cross‑functional teams. Experience coordinating change‑management activities to support adoption (communications, training, readiness, hypercare). Comfortable working with delivery tooling and reporting (e.g., Jira, Azure DevOps, Smartsheet, or similar) and Microsoft Office. Project Management certification preferred (PMP, PRINCE2, Agile/Scrum certifications, Lean Six Sigma), or equivalent demonstrated experience. Ability to work hybrid in Alpharetta, GA at least once per week. Benefits Comprehensive medical, dental, and vision benefits through a multi‑carrier program. Retirement 401(k) with match and Employee Share Purchase Plan. Well‑being program including wellness platform, Employee Assistance, and time‑off programs. Short‑term and long‑term disability, life, accidental death insurance, critical illness, hospital indemnity, family benefits with bonding, family care leaves, adoption and surrogacy benefits. Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts. Paid Time Off and up to two days of paid leave per year to participate in Employee Resource Groups or volunteer with a charity. Annual incentive bonus eligibility; base pay range $104,900 – $174,700 (plus geographic differentials). We are an equal‑opportunity employer. Qualified applicants are considered and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. #J-18808-Ljbffr