Revenue Recognition and Issue Resolution Manager

$102k - $177.1k

Johnson & Johnson

Johnson & Johnson seeks a Revenue Recognition and Issue Resolution Manager to lead customer service operations in Raynham, MA or Raritan, NJ. This role oversees escalation management and order-to-cash processes, bridging commercial, supply chain, and finance functions while building team performance frameworks.

Responsibilities

Lead customer service team operations ensuring alignment with business policies and revenue recognition compliance
Design and implement KPI frameworks tracking first-contact resolution, order-to-invoice cycle time, and DSO reduction
Monitor daily performance dashboards, identify root causes for multi-touch tickets, and drive continuous improvement
Establish workflows to minimize manual touchpoints and escalations while streamlining order resolution processes
Provide regular pipeline health and order resolution updates to senior management

Requirements

Bachelor's degree in Business, Supply Chain, Finance, Analytics, Accounting, or related field
Minimum 5 years progressive experience in reporting, analytics, customer service, or data-driven roles
Strong experience developing executive dashboards and translating complex data into actionable insights
Proven team leadership in matrixed environments with ability to manage competing priorities
Hands-on expertise with reporting tools such as Power BI, Tableau, SAP, or comparable platforms
Excellent cross-functional communication and stakeholder influence skills

Apply

Vacancy posted 8 days ago

Similar jobs that could be interesting for youBased on the Revenue Recognition and Issue Resolution Manager in Raynham, MA vacancy

Revenue Recognition and Issue Resolution Manager
$102k - $177.1k
...recognize their merit. Job Function: Customer Management Job Sub Function: Customer Service Operations... ...: Johnson & Johnson is recruiting for a Revenue Recognition and Issue Resolution Manager. The position can be located in Raynham MA or...
Suggested
Full time
Local area
Immediate start
Remote work
Johnson & Johnson
Raynham, MA
7 days ago
Remote Revenue Recognition & Issue Resolution Leader
Johnson & Johnson is recruiting a Revenue Recognition and Issue Resolution Manager to lead a Customer Service team across Raynham, MA or Raritan, NJ. The role focuses on compliant revenue recognition, rapid dispute resolution, and accelerating order-to-cash. The ideal...
Suggested
Remote job
Johnson & Johnson Innovative Medicine
Raynham, MA
3 days ago
Revenue Recognition & Issue Resolution Lead
Johnson & Johnson is seeking a Revenue Recognition and Issue Resolution Manager to lead the Customer Service team, ensuring compliant revenue recognition and rapid dispute resolution to accelerate the order-to-cash cycle. The role can be located in Raynham, MA or Raritan...
Suggested
Remote work
6032-DePuy Synthes Sales, Inc. Legal Entity
Raynham, MA
1 day ago
Revenue Recognition & Issue Resolution Lead (Remote)
Johnson & Johnson is seeking a Revenue Recognition and Issue Resolution Manager to lead a Customer Service operations team in accelerating the order-to-cash cycle. The role collaborates across sales, supply chain, finance, and technical teams to ensure compliant revenue...
Suggested
Remote job
Johnson & Johnson MedTech
Raynham, MA
4 days ago
Remote Revenue Realization & Issue-Resolution Lead
Johnson & Johnson is hiring a Revenue Recognition and Issue Resolution Manager to lead a Customer Service team across Raynham, MA or Raritan, NJ. Role focuses on compliant revenue recognition, rapid dispute resolution, and accelerating order-to-cash. Remote work options...
Suggested
Remote job
Brighter Signals
Raynham, MA
3 days ago
Senior Marketing Manager, Marketing Operations Spine
$122k - $212.75k
...currently seeking a Senior Marketing Manager Marketing Operations - Spine to join our... ...launch readiness operational issue resolution and cross-functional process improvement... ...to improve business performance protect revenue and enable downstream marketing teams to...
Full time
Local area
Immediate start
Remote work
6029-MEDICAL DEVICE BUSINESS SERVICES Legal Entity
Raynham, MA
7 days ago
Assistant General Manager
$40k - $58k
...ManagerAs an Assistant General Manager, you'll be at the heart of our restaurant... .... Address employee relations issues as they arise, determine immediate resolutions, or escalate to the GM when... ...efforts in individual and team recognition, collaboration, and motivation....
Work experience placement
Immediate start
Shift work
Taco Bell
Raynham, MA
5 days ago
Customer Project Manager
$86.4k - $129.6k
...conversion to completion. You'll manage internal and external... ...ensure timely communication, issue resolution, order fulfillment, and customer... ...We encourage collaboration, recognition, sharing your voice, and an... ...today! 40 billion global revenue +9% organic growth 150 000+...
Full time
Temporary work
Work at office
Flexible hours
2 days per week
Schneider Electric Co.
Foxboro, MA
3 days ago
Senior Marketing Manager, Marketing Operations - Spine
...Johnson & Johnson seeks a Senior Marketing Manager for Marketing Operations in its Spine... ...signal integrity, and cross-functional issue resolution across the spine portfolio.... ...issues impacting customer service and revenue Manage and develop the Associate Marketing...
Johnson & Johnson
Raynham, MA
7 days ago
Director of Retail Operations (Multi-State)
...markets. This leader directly manages Store Managers and... ...translate into location-level revenue, profitability, payroll, customer... ...product education, complaint resolution, store presentation, and customer... ...Systems are built to prevent issues rather than explain them...
Hourly pay
Local area
Flexible hours
Northeast Alternatives
Taunton, MA
8 days ago
Front Office Supervisor - Full Time
$20 - $22 per hour
...you will be responsible for managing the front desk team, guest registration... ...Respond to guest issues and complaints in a friendly,... ...our team! Bonuses for name recognition and guest score Opportunities... ...rankings, based on the annual revenues and number of rooms and properties...
Hourly pay
Full time
Temporary work
Work experience placement
Local area
Flexible hours
Shift work
Night shift
Weekend work
Day shift
Afternoon shift
Giri Hotel Management
Raynham, MA
5 days ago
Assistant General Manager
$40k - $58k
...Assistant General Manager Easton, MAAs an Assistant General Manager, you... ...feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalate to the GM when... ...efforts in individual and team recognition, collaboration, and motivation.Identify...
Work experience placement
Immediate start
Shift work
Taco Bell
North Easton, MA
4 days ago
Director of Marketing
$125k - $150k
...appointment, cost of marketing as a percentage of revenue, brand growth and ROI goals while... ...translates into revenue. The role manages an annual marketing budget of $35-50M.... ...downstream conversion, diagnose performance issues, and improve overall sales outcomes. Build...
Contract work
Temporary work
Work at office
Local area
Shift work
Long Home Products
Taunton, MA
1 day ago
Project Manager, K-12
...lifecycle through our core construction management services and complementary business lines... ...with more than $9 billion in annual revenue, 3,000 employees, and 17 offices, including... ...flow throughout the project, communicating issues proactively Project Closeout:...
Contract work
Temporary work
For contractors
For subcontractor
Work at office
Unavailable
Taunton, MA
2 days ago
General Manager
$65k - $80k
...sector in the U.S.The Dispensary General Manager will be responsible for the day-to-day operations... ...thoughtful store scheduling to drive revenue while controlling overhead costs... ...MJ Freeway, coupons, and various patient issues Evaluate competition by visiting competing...
Temporary work
Local area
Flexible hours
Jushi USA
Taunton, MA
2 days ago
Supervisor, Sales, Customer Thermal Solutions
$135.66k - $150.73k
...upgraded utility service, load and revenue estimates, oversight of... ...customer policy and service quality issues, and the coordination of... ...service, demand side management (DSM) and other value-added services... ..., interpersonal, conflict resolution and teamwork skills. Ability...
Full time
H1b
Work at office
Eversource Energy
Brockton, MA
4 days ago
Residential Program Director I
$61.91k
...information listed below: Directs and manages the activities of program... ..., and coaching; implements recognition and rewards programs;... ...fostered. Provides problem resolution for staff and persons served.... ...knowledge of human services issues, trends, and techniques. Ensures...
Temporary work
Work at office
Flexible hours
Vinfen
Stoughton, MA
15 hours ago
Account Manager
...Account Manager - Fall River, MA This job is for a Sales, Account Manager who enjoys meeting... ...sales opportunities and areas to grow revenue within current accounts. Act as... ...performance goals. Address and resolve customer issues or concerns promptly to maintain...
Work at office
Mount Kemble Search Group
Taunton, MA
9 days ago
Global Head of Clinical Delivery
$275k - $325k
...foundation as a statistical and data management center of excellence.... ...critical delivery risks and issues.Portfolio Management and Execution... ...-term partnerships.• Lead resolution of significant customer... ...Own clinical delivery-related revenue realization, profitability, forecasting...
Contract work
Temporary work
Work at office
Remote work
Work from home
Worldwide
Oncology Voice Network LLC
Bridgewater, MA
5 days ago
Account Executive, Senior
$50k - $63.16k
...achieve individual and team revenue goals. This can include a variety... ...backfile conversion and managed print, IT, and automation services... ...on weekly patent counts issued by United States Patent and Trademark... ..., educational assistance, recognition programs, vacation, and much...
Full time
Temporary work
For contractors
For subcontractor
Casual work
Work at office
Local area
Immediate start
Canon U.S.A., Inc.
North Easton, MA
3 days ago
Director, Human Resources
$175k - $215k
...ideal candidate will have extensive HR management experience and will be responsible... ...performance management, rewards and recognition, succession planning, and employee... ...and solve for complex organizational issues. Facilitate resolution of employee relations issues, including...
Temporary work
Work visa
Bausch + Lomb
Bridgewater, MA
3 days ago
Director Human Resources
...Resources oversees Recruitment, Performance Management and Employee Relation practices and... ...management staff. She/he will coordinate the resolution of specific policy-related and... ...employees and managers to identify potential issues and trends in the workplace; investigate...
Work at office
Local area
Flexible hours
Afternoon shift
Manet Community Health Center
Taunton, MA
4 days ago
Employee Benefits Account Manager
$55k - $70k
...Job Description Job Description Employee Benefits Account Manager Patriot Growth Insurance Services | Remote | Full-Time... ...environment. Proactive in identifying solutions and driving issues to resolution. Detail-oriented when reviewing proposals, contracts, and...
Full time
Temporary work
Work at office
Local area
Remote work
Patriot Growth Insurance Services, LLC
Taunton, MA
4 days ago
Senior Program Director
...service Communicates with management team and task forces to work... ...Emergency Action Plan Increase revenue and engagement in all areas... ...appropriate staff facility issues which need to be addressed in... ...orientation, training, development and recognition. Cultivates relationships to...
Temporary work
Work at office
Night shift
Weekend work
Early shift
Old Colony YMCA
Taunton, MA
2 days ago
Project Manager Spring Co-op
$23 - $27.5 per hour
...kickstart your career in project management? We're offering a temporary... ..., action items, risks, and issues to support timely project execution... ...We encourage collaboration, recognition, sharing your voice, and an... ...today! €40 billion global revenue +9% organic growth 150 000+...
Hourly pay
Full time
Temporary work
Internship
Work at office
Immediate start
Schneider Electric
Foxboro, MA
3 days ago
Associate Marketing Manager, Marketing Operations - Spine
...Johnson & Johnson seeks an Associate Marketing Manager for Marketing Operations within its Spine division. The role supports commercial... ...-facing tools Investigate and resolve commercial process issues impacting field execution Maintain operational dashboards and...
Johnson & Johnson
Raynham, MA
7 days ago
IT Solutions Delivery Lead
The IT Solution Delivery Manager, Order to Cash, is responsible for leading business analysts and developers in the design, development... ...supporting customer creation, order management, and revenue recognition. This role includes managing and coaching BAs through all project...
Full time
Temporary work
Work experience placement
Flexible hours
Sensata Technologies
Attleboro, MA
5 days ago
General Chemistry Operations Manager
$140.3k - $180.36k
...including facility and equipment maintenance, instrument lifecycle management, computer system validation (CSV), commissioning,... ...interact with senior management Interactions normally involve resolution of issues related to operations and/or projects Anticipated salary...
Full time
Temporary work
Work experience placement
Immediate start
Flexible hours
Cardinal Health
Mansfield, MA
4 days ago
Customer Experience Coordinator
$17.25 - $17.75 per hour
...Associates Addresses customer concerns and issues promptly, ensuring a positive customer... ...accurately and effectively with management and Associates when setting and addressing... ...progress updates Provides and accepts recognition and constructive feedback Partners with...
Hourly pay
Temporary work
Local area
Home office
Flexible hours
Night shift
TJX
Attleboro, MA
5 days ago
Manager, Clinical Quality Services
$95.36k - $107.28k
...shape the future of PCI. Position Title: Manager, Clinical Quality Services Location:... ...development, performance management, planning and recognition. Help to establish quality team and... ...address customer complaints, CAPAs, NMR issues, etc. Collaborate with team members to...
Full time
Flexible hours
Shift work
Weekend work
Day shift
PCI Pharma Services
Bridgewater, MA
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Revenue Recognition and Issue Resolution Manager. Be the first to apply!