Front Desk Agent

The Arlin, Arlington

At the corner of Lamar Boulevard and Six Flags Drive, The Arlin, Arlington, a Tribute Portfolio Hotel offers newly renovated, upscale suites in the heart of the Arlington Entertainment District. We believe successful corporations are built around people who function as a loyal team. Our employees share in the common vision of our company's Mission. They participate in the planning and implementation of the company's action plan. Open and honest two-way communication, delegation and empowerment coupled with high but realistic performance standards generate maximum productivity. If you possess those attributes to add to our growing success, we invite you to join our team.

Job Summary: Join our dynamic hospitality team as a Front Office Agent, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this vital role, you will be the welcoming face of our hotel, delivering exceptional guest services and ensuring smooth front desk operations. Your proactive approach and attention to detail will set the tone for a positive stay, making every guest feel valued and cared for.

Activities & Responsibilities:

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Secure payment; activate/reissue room keys.
• Ensure rates match market codes, document exceptions.
• Verify/adjust billing for guests.
• Communicate with appropriate staff when guests are waiting for an available room.
• Advise guest of messages.
• Clear departures in computer system.
• Coordinate with Housekeeping to track room status and guest concerns.
• File guest paperwork or documentation.
• Run and check daily reports, contingency lists, and credit card authorization reports.
• Supply guests with directions and information.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
• Arrange transportation for guests/visitors when directed by management.
• Count and secure bank at beginning and end of shift.
• Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
• Notify Loss Prevention/Security of any reports of theft.
• Sale from marketplace, including alcohol.
• Perform any other duties as requested or assigned by management.

Requirements:

Equipment & Technology (examples in parentheses):

• Office equipment (copier, fax, scanner, label maker)
• Microsoft Suite (Excel, Word, Outlook, etc.)
• Marriott systems for sales, reservations and food and beverage (Lightspeed and Toast)

Minimum Qualifications:

Education and Experience:

• High school diploma or GED
• 2 years in customer service focused role
• Must be 18 years old, due to sale of alcoholic beverages
• TIPS alcohol certificate desirable. Ability to acquire upon hire.

Preferred:

• Up to 2 years in Hotel Front Desk experience in limited or full-service property.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
• Skills
• Excellent verbal and written communication skills
• Punctual and dependable
• Attention to detail and accuracy
• Multi-tasking
• Organizing and prioritizing
• Problem analysis and problem-solving skills
• Ability to work independently and with others
• Professional integrity
• Ability to meet deadlines

Work Environment:

• Indoor setting with reasonably high noise level
• Must be flexible to work a variable schedule 3pm- 11pm including, weekends and holidays (no set days)
• Frequent standing and walking up to 8 hours per shift
• Repetitive use of computer, keyboard, mouse, and phone
• Reading, comprehending, writing, performing calculations, communicating orally, reasoning and analyzing
• Use hands to finger, handle and feel, and reach with hands and arms.

Equal Employment Opportunity: Equinox Hospitality is committed to fostering a diverse workforce, and maintaining a workplace that is equitable, inclusive, and safe for all employees. From recruiting practices, to pay and benefits, promotions, and all other aspects of employment with us, an environment of equity is of the utmost importance.

Tribute Portfolio is a family of independent hotels drawn together by a sense of character and passion for captivating design, vibrant social scenes, and experiences that feel like the real deal. Tribute Portfolio hotels are emboldened to stay true to their own character — they each tell their own design story, connect with their surrounding communities and proudly show off their individual brand identity. In joining Tribute Portfolio, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Optional Medical, Dental and Vision

This company is an equal opportunity employer.