Front Desk Agent- CRC

Front Desk Agent- CRC

Caravan Court - Arlington, TX 76011

Overview

Position Type Full Time

Description

Are you a Customer Service Super Star. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today's passionate travelers, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Status: Non-Exempt Reports to: Front Office Manager

Job Summary

The front desk agent at Caravan Court facilitates guest request completion and oversees the daily check in and check out process for hotel guests.

Essential Duties & Functions

• Operational Responsibilities
• Log all guest requests into portal
• Communicate updates and correspondence with guests
• Perform check in and check out tasks according to hotel standards
• Complete daily front desk checklist
• Adhere to core standards
• Guest Services
• Anticipate and attend to guest needs
• Report all incidents according to company guidelines
• Store guest luggage and document appropriately
• Receive and store guest packages
• Administer lost and found per company guidelines
• Team Support and Training
• Attend and contribute to department meetings
• Participate in cross training
• Complete all required trainings
• Communication and Reporting
• Facilitate all internal communications and follow up accordingly
• Run all reports necessary to the operation
• Complete full shift pass on reports
• Safety & Compliance
• Adhere to all safety and security guidelines

Qualifications

Essential Skills and Qualifications

Strong verbal and written communication skills

Effective time management and problem-solving skills

Proficiency in Microsoft applications

Ability to work well with a team and demonstrate attention to detail

Excellent organizational skills and interpersonal abilities

Effective computer skills

Physical Requirements

Sitting: Short periods of time

Standing/Walking: Long periods of standing, minimum of 5 consecutive hours

Lifting/Carrying: Occasionally, maximum of 20 pounds

Working Environment

Interior: Majority of time spent in front desk building

Exterior: Escorting guests to required areas of the hotel

Basics

Maintain cleanliness and organization in all work areas

Display courteous behavior with guests and team members

Report any unsafe conditions immediately

Ensure hotel equipment is in proper working condition

Perform any additional duties as assigned by the supervisor

Candidate Profile

Education and Experience

o Hotel or Office administration experience preferred

o No minimum education requirements required