IT Support Specialist

IT Support SpecialistCONAM Management Corporation is part of The CONAM Group, a multi-family property investment, and management firm established in 1975 that specializes in conventional and affordable housing. We span across 12 states with 11 regional offices that employ a team of 1500+ energetic associates... and we're growing!The IT Support Specialist position will provide desktop support and assist with network systems. This role will interact with staff through inbound calls, voicemail, and email to produce a stable, consistent, and dependable Service Desk. Duties may also involve the scoping, development, testing and deployment of IT Systems which improve the overall efficiency of the IT Department and/or the CONAM organization. This includes tool implementation, resolving end-user technical challenges, software installations, computer deployments, peripheral maintenance, assisting with server deployments and maintenance, working with networking equipment and general IT troubleshooting.We are looking for a IT Support Specialist to join our team at the corporate office, this position is a hybrid work schedule.This position is Full-Time | Hourly | Full Benefits Eligible.Pay Range: $28 - $32 / HourResponsibilities include, but are not limited to, the following:Desktop & Application Support DutiesProvide support and troubleshooting for desktops, laptops, and mobile devicesConfigure and deploy new computers in accordance with CONAM standards, including system imaging, software installation, security configuration, and user setupInstall, configure, and maintain software applications, including Check Scanner systems, Property Management systems, and Microsoft 365 SuiteSupport and troubleshoot peripheral devices, including printers, scanners, and network-connected hardwareUtilize endpoint management and security tools (e.g., Dell, KACE, CrowdStrike) to manage devices, deploy updates, and resolve technical issuesMonitor and manage the Service Desk ticketing system; prioritize, resolve, or escalate issues in accordance with service level expectationsCollaborate with the IT Operation Manager and team members to provide regular status updates and ensure alignment of support activitiesCreate and maintain documentation of IT processes, procedures, and physical and logical infrastructure diagramsTroubleshoot and resolve issues related to Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and other supported applicationsDiagnose and resolve complex hardware, software, and mobile device issues using endpoint management systems (e.g., Quest KACE, Hexnode MDM)Assist with installation, configuration, and troubleshooting of wired and wireless network adapters and related connectivity issuesApply working knowledge of network fundamentals, including TCP/IP, to support connectivity and performance troubleshootingNetwork Support DutiesDesign, develop, deploy, and maintain custom scripts or automation solutions to improve system integration and streamline IT operationsManage, monitor, and optimize device deployment, patching, and endpoint management strategies using tools such as KACEDevelop and maintain reporting for automated systems to support compliance, auditing, and operational visibilityMonitor and enforce system compliance through endpoint management platforms and Active Directory Group PoliciesManage and monitor endpoint security solutions, including CrowdStrike antivirus platformsWork closely with IT Systems Engineers to provide backup support and assist with infrastructure-related tasksMonitor IT systems and respond to alerts and incidents during business hoursTroubleshoot and resolve issues related to networking, servers, operating systems, and virtualization environmentsProvide troubleshooting and support for Voice over IP (VoIP) systems, including diagnosing connectivity, call quality, and configuration issues across network and endpoint devicesProvide support for property Internet connectivity, including diagnosing outages, performance issues, and coordinating with internet service providers (ISPs) to restore service and minimize business disruptionCoordinate with telecommunications providers and vendors to investigate, escalate, and resolve reported service issues in a timely and efficient mannerEnd-User Support & Customer ServiceServe as the primary point of contact for IT support requests via phone, email, and ticketing systemProvide timely troubleshooting and resolution of hardware, software, and connectivity issuesDeliver exceptional customer service by communicating clearly with technical and non-technical usersManage and prioritize ticket queue to meet service level expectationsFollow up with users to ensure resolution and satisfactionAll other duties as assignedKnowledge, Skills, and AbilitiesEducation & ExperienceAssociate or bachelor's degree in information technology or a related field, or equivalent combination of education, certifications, and relevant experience5+ years of experience in an IT support role within an enterprise or multi-site environmentProven experience supporting core IT infrastructure, including end-user systems, applications, and network environmentsWorking experience with scripting or automation (e.g., PowerShell) (Preferred)CompTIA A+ (or equivalent) for foundational IT support knowledge (Required)CompTIA Network+ (or equivalent) for networking fundamentals (Preferred)Required Skills and KnowledgeStrong knowledge of PC operating systems, hardware, and desktop/laptop supportProficiency with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Visio)Experience supporting peripherals, including printers, scanners, and wired/wireless network devicesStrong troubleshooting skills with network equipment, including routers, switches, and wireless access points; experience with UniFi solutions preferredKnowledge of endpoint management and security solutions (e.g., CrowdStrike)Working knowledge of Active Directory, Group Policy, and Exchange environmentsUnderstanding of general networking concepts (TCP/IP, DNS, DHCP, VLANs, VPN)Familiarity with endpoint deployment and imaging tools (e.g., KACE)Experience supporting mobile devices (iOS/Android)Strong troubleshooting skills across hardware, software, and network-related issuesPreferred Skills and KnowledgeExperience with enterprise networking equipment (Unifi, Cisco, firewalls, routers)Experience with endpoint management tools such as Quest KACEWorking knowledge of collaboration and content platforms (e.g., SharePoint)Familiarity with macOS environments and video conferencing systemsUnderstanding of security practices, including encryption and SSL certificatesProfessional SkillsExcellent verbal and written communication skillsAbility to effectively communicate with both technical and non-technical users, including C-level executives and senior managersStrong problem-solving and analytical skills with attention to detailAbility to manage multiple tasks and prioritize effectively in a fast-paced environmentDemonstrates professionalism, strong interpersonal skills, and a customer-focused approachProven ability to deliver accurate, high-quality IT support servicesLocal Travel up to 20%Why You'll Love Working Here: CONAM Management Corporation is more than just a job — it's a career where you can grow and be recognized for your expertise in Property Management. We offer a competitive pay, comprehensive benefits package, that make working at CONAM even more rewarding.Our benefits include:Medical, dental, vision insurancePet insuranceLife insurance and identity theft protectionPaid sick and vacation time401(k) plan with company matchFlexible Spending Accounts (FSAs)Employee Assistance Program (EAP)Additional perks: Service award days, floating holiday, early earned wage access and moreAt CONAM, we pride ourselves on our culture of excellence and commitment to fostering an inclusive, diverse, and supportive work environment.Additional Information:This position is contingent upon passing a