IT Support Technician I

At Jabil (NYSE: JBL) we are proud to be a trusted partner for the worlds top brands offering comprehensive engineering supply chain and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil. Applicants requiring sponsorship will not be considered.

IT Support Technician I

** On-site at our Prince George VA facility. **

This role is to support anew factory in Prince George VA (onsite) startup manufacturing large form-factor equipment. The product will be large (shipping container size) heavy (50 tons) and complex. This position will be part of the core factory startup and onboarding team responsible for building the operations and manufacturing staff fitting out the building and creating the process flow/work instructions/etc. from the ground to include: panel and point to point wire assembly Medium Voltage Low Voltage and High Power Electronic assemblies.

How Will You Make an Impact

As an IT Support Technician I you will provide technical support to end-users for PC server hardware and software applications.

This position supports a new factory startup and is expected to operate in a dynamic fast-changing environment where systems processes and infrastructure are being established. The Support Technician II will play a hands-on role in site IT bring-up support early production ramp activities and work closely with IT leadership facilities vendors and manufacturing teams during startup and steady-state operations.

Location: On-site at our Prince George VA facility

Shift: Monday Friday 6:00 AM 2:30 PM

What Will You Do

Core Support Responsibilities
Load and verify software packages
Troubleshoot and resolve end-user issues
Install and configure PCs and peripherals
Resolve site-level incident management requests
Populate Knowledge Database and Configuration Management Database where appropriate
Emphasize management of queues and adherence to SLAs and KPIs
Install and configure PCs (imaging)
Troubleshoot basic issues with scanners (MES / SAP RF)
Provide phone-based or remote support for offsite users
Purchase software and hardware via PO process
Administer user accounts using Active Directory
Support mobile device enrollment configuration and basic troubleshooting (corporate smartphones and tablets)
Provide maintenance and support of Audio/Visual equipment
Perform baseline support for standard IT applications
Monitor Service Desk queues and resolve tickets in a timely manner
Install identify and repair hardware and peripheral components
Simulate or recreate user issues to resolve operating difficulties
Maintain inventory of computer parts and logs of repairs
Provide training and technical assistance to users

Startup & Factory Ramp Responsibilities
Support IT infrastructure and end-user readiness activities during factory build commissioning and early production ramp
Assist with initial deployment of IT equipment workstations printers scanners and shared devices across office and manufacturing floor environments
Operate effectively in a startup environment with evolving processes incomplete documentation and shifting priorities
Work hands-on in factory warehouse and construction-adjacent environments as systems and work areas are brought online
Support non-standard schedules including extended hours or weekends during critical startup and production milestones
Partner closely with IT leadership facilities manufacturing engineering and external vendors to resolve issues impacting startup timelines
Identify gaps risks or recurring issues during ramp and proactively escalate or propose improvements

Continuous Improvement & Professional Expectations
Participate in the exchange of ideas and information within the department
Ask questions and encourage input from team members
Provide regular updates to appropriate managers
Identify creative ways to reduce cost and improve efficiency
Drive continuous improvement through trend analysis and metrics
Ensure procedures and work instructions are efficient and not redundant
Demonstrate strong customer service and sense of urgency
Maintain discretion and confidentiality of IT systems and data
Understand and embrace business and IT strategic direction
Follow all corporate regional and site security safety and health policies

MINIMUM REQUIREMENTS
High School diploma and 3-5 years of experience or equivalent combination of education and experience
A certification desired
Knowledge of Microsoft applications and utilities

Preferred for Startup Environments
Experience supporting manufacturing factory floor or warehouse IT
Hands-on experience with new site deployments refreshes or large-scale rollouts

LANGUAGE & SKILL REQUIREMENTS
Strong customer service and communication skills (verbal and written)
Service-oriented attitude with sense of urgency
Ability to work independently and prioritize based on business impact
Time management and analytical troubleshooting skills
Ability to understand basic network and system architecture
Willingness to provide on-call support and adapt to startup demands

PHYSICAL REQUIREMENTS
Prolonged use of computer equipment
Ability to sit or stand for extended periods
Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally
Frequent walking between office and manufacturing floor areas

WORK ENVIRONMENT
Office and manufacturing floor environment
Exposure to moderate noise levels
Startup phase may include time spent in partially constructed or transitioning work areas

The hourly pay range for this role is $21.73 - $39.13. Job-related non-discriminatory factors used to determine the actual offered rate include qualifications and experience geographic location education external market data and consideration of internal equity.

As part of the total rewards package Jabil offers benefits to enhance your health wealth and resilient self. These include medical dental and vision insurance plans; 401(k) retirement plan and employee stock purchase plan; and paid time off.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number birth certificate financial institution drivers license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft contact the Federal Bureau of Investigations internet crime hotline () the Federal Trade Commission identity theft hotline () and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil including its subsidiaries is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion national origin sex sexual orientation gender identity age disability genetic information veteran status or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or calling with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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Required Experience:

IC