Client Manager, Employee Benefits Insurance

Client ManagerLocation: Hybrid, Atlanta, GACome join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and "bring it" every day, EPIC is always looking for people who have "the right stuff" – people who know what they want and aren't afraid to make it happen.Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!JOB OVERVIEW:The Client Manager will support the Client Executive and Managing Principal by proactively managing each client across all lines of coverage for, in most cases, large group employers (500+). Must have experience implementing, servicing and managing self-funded medical plans. This role partners with carriers, internal departments, and clients to ensure a seamless experience while helping clients navigate benefits administration, compliance, enrollment, billing, and employee benefits programs. Responsibilities:Data Management & AnalyticsCollect and maintain relevant client data in the designated operating systemsManage the exchange of data and information with clients and vendors as necessaryManage data analytics requests from clientsMaintain a firm understanding of each client's financial standing relative to claims, fixed costs, projections, and modeling scenarios.Conduct ROI analysis for vendor solutionsVendor ManagementCoordinate with vendors to ensure on-time benefits implementations and renewalsEnsure timely review and execution of vendor contractsManage vendors by tracking meeting notes and proactively following up to ensure timely delivery of requested data, responses to inquiries, and other service requests as they ariseReview vendor plan documents (SPDs, SBCs, plan summaries, etc.) for accuracyTroubleshoot issues related to administration, billing, claims, etc.Manage RFP process and create presentation for review with clientClient Relationship ManagementManage standing client meetings with Client Executive or Managing Principal by creating and leading agenda, tracking meeting notes, and updating status on tasks and projectsOversee the scheduling and completion of all communications, such as annual enrollment guides and other annual communications, new hire guides, employee transition guides, ad-hoc employer communications as needed and requestedManage the procurement of required governing documents, such as wrap documents, Section 125, etc.Facilitate and meet day-to-day client needsLead or attend employee educational benefits meetingsWhat you'll bring:Bachelor's Degree RequiredActive Life & Health LicenseEffective written and verbal communication skillsSelf-motivated/proactiveDetail and task orientedAnalytical thinker/problem solverHighly organizedStrong time management and ability to manage multiple priorities in a fast-paced environment.Ability to work independently and collaboratively within a team setting.Experience using agency management systems, HR portals, and related technology platforms.Minimum of 2 years of employee benefits account management experience with a brokerage, consulting firm, insurance carrier, TPA, or related organization.Demonstrated ability to manage competing deadlines while maintaining a high level of service.Strong professionalism, discretion, diplomacy, and ability to handle confidential information.COMPENSATION:Exempt: The base salary range for this position is $75,000 – $95,000. This range represents the employer's good faith estimate of the compensation for this role at the time of posting.Actual compensation will be determined based on factors such as experience, skills, training, certifications, education, internal equity, and market data. This role may also be eligible for bonuses and a comprehensive benefits package.WHY EPIC:EPIC has over 60 offices and 4,000 employees nationwide – and we're growing! It's a great time to join the team and be a part of this growth. We offer:Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close daysGenerous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leaveGenerous employee referral bonus program of $1,500 per hired referralEmployee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!)Employee Resource Groups: Women's Coalition, EPIC Veterans GroupProfessional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership DevelopmentUnique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife SupportAdditional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First FoundationWe're in the top 10 of property/casualty agencies according to "Insurance Journal"EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.