Install and Repair Supervisor

Job Description

Job Description

Description:

The Supervisor Install & Repair is responsible for the securing, coordination, and execution of Septic System Installation and Repairs business for their assigned territory. This position is both a sales role and an operations role responsible for developing and growing a pipeline of new and existing customers for Installation & Repair services in the region from first contact through to project completion (inclusive of assessment, quote, deal close, onsite project management, etc).

ESSENTIAL DUTIES AND RESPONSIBILITIES

•Ensure excellent service delivery and dependability to increase retention and growth of customer base

•Prospects new customers within assigned geography

•Successfully propose, negotiate, and close profitable revenue opportunities at existing and new account locations by leveraging strong relationships with senior environmental and operations executives.

•Evaluate customer needs, understand market drivers and forces, and ensure appropriate service delivery and pricing.

•Understand account profitability, value, and potential to develop strategy to maximize profit and increase market share.

•Prepare bids, pull permits, and manage projects, equipment, labor, subcontractors, and other resources for customers.

•Provide effective communication between customers and Wind River Environmental.

•Educated and assist customers on product and service

•Oversees project, install, repair, and equipment operator technicians on job sites

•Provide troubleshooting support to technicians as needed

•Maintain active and current knowledge septic system regulations and requirements as well as the permitting process

•Maintain an active and current inventory tracking list, verifying that appropriate stock of materials is maintained at all times

•Ensures technicians are properly trained in all aspects of their job

•Actively works to gain the respect of subordinates through daily interaction with subordinates; promoting team work, harmony and productivity.

•Work alongside central departments as necessary to ensure overall success of the business.

•Participate actively in all training exercises, team meetings, and safety discussions.

•Completion and submission of any and all required paperwork within established company and customer guidelines.

•Follow all Wind River Environmental service protocols.

•Must comply with all FMCSA and DOT regulations if applicable

•Leverages employee talents by increasing strengths to promote optimal operational efficiencies.

•Ensures a safe and healthy work environment is maintained at all times and all personnel are trained in operational safety policies, procedures and requirements. Enforces company safety policies and ensures safety equipment is provided as needed to employees so they may safely perform the duties of their jobs without injury to themselves or others.

•Other duties as required

The base pay range for this role is estimated to be $80,000 - $95,000 yearly at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

KNOWLEDGE SKILLS AND ABILITIES

•Experience selling into industrial manufacturing

•Proven and Certified ability to perform Septic System installation and repairs

•Ability to collect data, define problems, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.

•Excellent leadership and communication skills

•Strong judgement and decision-making skills

•Experience selling to residential and commercial customers

•Familiarity and demonstrated success in securing bids in municipal accounts

•Experience in wastewater treatment and management

•Proficient in MS Office Suite

•Demonstrated experience working cross-functionally to evaluate price, profitability, and resources needed for projects

•Effective at managing large, complex projects

•Demonstrated strong business acumen

•Demonstrated fortitude and perseverance to work through customer adjustments and adaptability to address unanticipated challenges.

•Ability to develop credibility and nurture relationships

•Strong time- management/organizational skills

•Strong attention to detail

•Good organizational skills

•Maintain a high level of integrity and make ethical decisions

MINIMUM EDUCATION / EXPERIENCE / QUALIFICATIONS

•High School Diploma (Bachelor’s Degree preferred)

•Five plus years related experience and/or training; or equivalent combination of education and experience in industry.

•5 plus years with direct responsibility managing a team of skilled and unskilled workforce

•Must have or be willing/able to maintain all necessary licenses and/or certifications required to install or repair septic systems within the state/area of operating facility

•Strong customer (operations) focus

•Understanding and experience in driving a safety culture

•Must be able to meet physical demands evaluation

•Must be able to operate in a drug-free workplace