Operations Clerk

Job Opportunity at TWIA's Headquarters

Join a team that plays a critical role in supporting the operations of a not-for-profit organization serving coastal residents of Texas. In this position, you will help ensure the timely and accurate processing of mail, policy transactions, and premium payments while providing exceptional service to internal and external stakeholders. Responsibilities include preparing documents for scanning and data entry, processing transactions in policy administration systems, supporting mail operations, and assisting with departmental goals. This role is ideal for a detail-oriented professional who thrives in a fast-paced, collaborative environment.

Work Location, Schedule, & Pay

This is a contract opportunity based at TWIA's headquarters in South Austin, Texas. The position requires onsite work and offers a flexible schedule, with start times between 7:00 a.m. and 8:00 a.m. Employees work an eight-hour day, with a one-hour lunch break.

This role pays $20/hr.

TWIA Headquarters 4801 Southwest Parkway, Building One, Suite 200 Austin, TX 78735

Essential Functions

• Assign daily workflows based on volume to ensure results as outlined in the department's production metrics
• Receives, sorts, opens, and incoming mail
• Scans policy correspondence, payments, etc. for incoming mail
• Data enter and create activities in Policy Center and CGI policy administration systems
• Prepare premium payments, date coupon, scan, batch checks and run tapes for all batches
• Review and route TWIA and TFPA incoming faxes and emails
• Prepare and scan TWIA and TFPA incoming claims mail
• Prepares old policies for back scanning and back scans
• Processes all returned correspondence
• Provide customer service to other departments concerning mailroom and parcel services
• Processing and sorting of incoming and outgoing mail to include: USPS, UPS, other mail carriers, overnight deliveries, and deliveries from outside vendors
• Internal mail pickup and delivery
• Other assigned duties

Required Education and Experience

• High school education or GED
• Two (2) years of clerical/support experience

Knowledge, Skills, and Abilities

• Basic knowledge of property insurance and underwriting guidelines
• Basic computer skills, including MS Office
• Knowledge of automated/paperless systems
• Time management and prioritization skills in a constantly changing environment
• Clerical knowledge of administrative procedures and systems
• Knowledge of "Windows" based computer system
• Knowledge of Microsoft Word and Microsoft Excel
• Ability to be dependable and maintain an attendance record with minimal unscheduled absences
• Ability to manage time effectively and demonstrate effective organizational skills
• Knowledge of TWIA/TFPA systems
• Ability to correct improper entries and recognize deviations from the standard practices without assistance
• Ability to identify and solve problems

Physical Requirements

• Requires the ability to speak, hear, and use a personal computer for standard business communications and the ability to lift up to 20 pounds.