Customer Enablement Coordinator (5575)

Customer Enablement Coordinator

Arlington, VA

We are seeking a Customer Enablement Coordinator to support our Army Client. This is a hybrid position and the candidate will be required to work from the client location in Crystal City, Arlington VA at least 2 days a week.

Responsibilities:

• Develop strategy and related customer facing documentation to communicate developed data science capabilities and related benefits to the external customers.
• Work closely with project team leads to structure and generate the customer facing documentation.
• Update and maintain the external customer facing Wiki pages.
• Generate documentation for on-boarding new customers and organizations on to the platform.
• Support project leads in the implementation and tracking of project structure and technical documentation in Confluence.
• Generate slides and documents to support customer enablement and project management activities.
• Coordinate with stakeholders and users to implement documentation and tracking related tasks.

Required Skills & Experience:

• 2+ years of solid hands-on experience generating external customer facing data science / technical documentation
• Experience creating and updating Wiki pages in confluence.
• Experience working with technical development project teams to create customer facing documentation
• Ability to work cross-functionally, and participate in discussions
• Proven ability to work independently on assigned tasks without any supervision.
• Proven experience in knowledge sharing (i.e. solid documentation)
• Driven, self-directed personality
• Strong sense of mission and commitment to making a difference
• Bachelors degree in a related field
• Current Active Secret Clearance or ability to get one.

Desired Skills & Experience:

• Exceptional communication skills and the ability to foster positive outcomes from diverse interests of people and teams
• Experience working with the DoD

The proposed salary for this position is:

$80,000 - $128,000 USD

SMX is an Equal Opportunity employer including disabilities and veterans.

Selected applicant may be subject to a background investigation and/or education verification.

SMX does not sponsor a new applicant for employment authorization or immigration related support for this position.