Salesforce Technical Architect Vlocity

Our client seeks an Salesforce Technical Architect With Vlocity Insurance for a 12 Months Project in Remote. Below is the detailed requirement


Job Title: Salesforce Technical Architect with Vlocity Insurance


Work location : Remote


Duration: 12 Months



Job Description:

• Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or related IT discipline or equivalent experience with 15+ Minimum Experience
• 10+ years of Salesforce experience, including:
• 3 to 5 yrs years in Salesforce Industries (Vlocity) Insurance
• Vlocity Claims / Insurance data models
• OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures)
• Proven experience assessing or stabilizing complex, scaled Salesforce implementations
• API-led integrations and event-driven patterns
• Data architecture and system boundaries
• Ability to connect technical issues to business impact (NPS, productivity, SLAs)
• Vlocity Claims management systems (insurance or similar domains)
• Working with TPAs and external carriers
• Experience in high-scale environments with multiple user personas (agents, partners, vendors)
• Case management patterns on Salesforce
• Document management and communication workflows

• Evaluate current Salesforce + Vlocity (Insurance/Claims) implementation
• Assess usage of:
  • Claims data model
  • OmniScripts, FlexCards, DataRaptors
  • Integration procedures and APIs
• Identify deviations from Vlocity best practices and over-customization risks

• Analyze end-to-end claims lifecycle:
  • Intake → Triage → Investigation → Adjudication → Payout
• Partner with business stakeholders to map "day in the life" workflows
• Identify system-driven inefficiencies:
  • Excessive clicks, duplicate data entry, poor UI/UX flows
  • Manual workarounds and rework loops

• Evaluate integrations with:
  • TPAs (Third Party Administrators)
  • Insurance carriers
  • External document and communication systems
• Assess data flow, synchronization patterns, and failure points
• Identify latency, data inconsistency, and orchestration issues

• Distinguish between:
  • Process gaps
  • Configuration / Vlocity design issues
  • Custom code / technical debt
  • Integration architecture limitations
• Quantify impact on:
  • Agent productivity
  • Cycle time
  • NPS / customer experience

• Define:
  • Quick wins (config-level improvements within Vlocity)
  • Medium-term enhancements
  • Structural / architectural changes (if needed)
• Create an effort vs. impact prioritization
• Provide clear guidance on:
  • What can be optimized within Vlocity
  • What requires redesign or externalization