Rooms Coordinator

Rooms Coordinator

The Rooms Coordinator oversees and is responsible for all rooms inventory on property. In this role, you will work closely with multiple departments including Front Office, Engineering, Sales and Housekeeping to ensure all room details are accurate and complete. You will also be responsible for blocking rooms, communicating special requests to Housekeeping, orchestrating room moves & expediting guests waiting for rooms. Incredible guest service and communication skills are necessary for this position as you may be guest-facing at any time.

Essential Functions:

• Block early arrivals, special needs guests and VIP's prior to their arrival
• Block daily rooms and special request rooms
• Communicate all special requests to Housekeeping
• Orchestrate room moves, communicate & expedite guests waiting for rooms
• Ensure that special reservations and accommodations are handled properly, with no errors.
• Check the status of out of order rooms on a daily basis
• Check for duplicate reservations on a daily basis
• Follow company and department policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; wear nametag; maintain confidentiality of proprietary information; protect company assets.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Stand, sit, or walk for an extended period of time.
• Have access to reliable transportation and follow attendance policy

Additional Position Duties:

• Operate telephone switchboard station.
• Notify Loss Prevention/Security of any reports of theft.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
• Comply with quality assurance standards.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required. Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel's facilities. The above statements are intended to describe the general nature and level of work being performed by employees. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

DEI and ESG:

We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.

Castle Rock Asset Hospitality Management LLC