Claims Consultant, Commercial Risk

Claims Consultant

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group, takes a holistic and tailored approach to insurance and risk management.

The Claims Consultant is considered an expert in managing insurance claims on an individual and portfolio level for our clients. The Claims Consultant must have technical knowledge and experience in insurance claims handling and risk mitigation techniques. The ability to develop relationships and effectively communicate with a diverse range of clients, carriers and colleagues is a key success factor in this role. Strategic vision coupled with tactical execution of risk mitigation plans that drive favorable client Cost of Risk results is also critical to the overall success of this position.

PRIMARY RESPONSIBILITIES:

• Process submissions within the claims process lifecycle for agencies and insureds assigning to the appropriate claim's firm.
• Respond to requests from agencies and insureds for help in understanding a specific claim. Handle requests from claims adjusters for assistance in gathering additional data or documentation around a specific claim.
• Work with adjusters, policyholders and other parties to close and mitigate current losses and prevent future losses.
• Review and interpret adjuster reports and provide necessary information to various parties upon inquiry.
• Interpret policy coverages and be able to explain basic policy provisions
• Supports advisors in securing new business, by performing a baseline risk assessment that will identify opportunities in a prospect's claims management program

KNOWLEDGE, SKILLS & ABILITIES:

• Possess strong knowledge of property and casualty insurance contracts to include HO3, HO4, HO5 HO6 and master policy programs.
• Ability to drive a claim from first intake through the process to satisfactory submission of the first notice of loss.
• Outstanding knowledge and ability to use MS Office Word and Excel in the execution of their daily duties.
• Possess the aptitude to learn new systems, programs, and technology driven business tools.
• Ability to work independently and prioritize assignments.
• Strong communication skill with unflappable professional demeanor under pressure. Display impeccable patience.
• Demonstrate firm's core values, exuding behavior that is aligned with corporate culture.

EDUCATION & EXPERIENCE:

• Minimum of 5 years experience within a client/customer facing or support role in the insurance industry preferred.
• 5+ years' experience in claims
• Be willing to obtain any state required License within a specified time frame from starting employment with the firm.

IMPORTANT NOTICE:

This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.