Front Desk Receptionist

We are seeking a professional and enthusiastic Front Desk Receptionist to join our team in Wilkes-Barre Pennsylvania. As the first point of contact for our clinic you will be the welcoming face of our company creating a positive and professional impression for all this role you will efficiently manage front desk operations while providing administrative support and demonstrating a genuine commitment to customer service.

• Greet and welcome patients and clients with warmth and professionalism ensuring a positive first impression
• Screen and answer incoming calls assisting patients over the phone
• Process incoming and outgoing mail packages and deliveries in a timely and organized manner
• Maintain office supplies inventory monitor stock levels and place orders as needed to ensure smooth operations
• Provide administrative support to various departments and team members
• Handle routine inquiries with professionalism and discretion routing problems/questions to appropriate departments
• Maintain a clean organized and professional lobby and reception area at all times maintain a clean clinic involving laundry floor cleaning dusting etc.
• Utilize scheduling software and electronic medical record systems to assist in scheduling of patients and with patients chart information
• Exercise discretion and maintain confidentiality regarding sensitive company and client information

Qualifications :

• High school diploma or equivalent required
• 1-2 years of reception administrative or customer service experience preferred
• Excellent verbal and written communication skills with strong interpersonal abilities
• Proficiency in MS Office Suite (Word Excel Outlook) and familiarity with scheduling software
• Experience with multi-line phone systems and visitor management systems
• Strong organizational and time management skills with the ability to prioritize multiple tasks simultaneously
• Professional appearance demeanor and telephone etiquette
• Customer service-oriented mindset with a genuine commitment to supporting others
• Ability to maintain confidentiality and exercise sound judgment in handling sensitive information
• Detail-oriented with strong problem-solving skills and a proactive approach to challenges
• Ability to work efficiently in a fast-paced environment while maintaining composure and professionalism
• Flexible and adaptable with a collaborative approach to teamwork
• Empathetic communication style with the ability to handle diverse personalities and situations with grace

Remote Work :

No

Employment Type :

Full-time