Collections Specialist - On Site

Job Description

Job Description

Competitive Compensation – Impressive Benefits – Potential for Growth – Work/Life Balance

Now hiring in Charlotte, Mint Hill, and Matthews area!

*This position is On Site working at our Matthews, NC location.

Anticimex Carolinas is a family of brands of several long-running Carolina pest control companies who have joined together to better serve our customers. Today, we offer state of the art pest control to residents and businesses across both North and South Carolina.

At Anticimex, our purpose is to transform the world into a healthier, safer place through innovative and sustainable pest control solutions. Every day, we help protect people, property, food, and the environment through preventive pest management, advanced technology, and expert service. We believe in creating healthier communities while preserving nature for future generations.

We are passionate about service. We are experts in our industry. We build lifelong careers. We seek service-minded individuals who want to be the best of the best and desire a career, not just a job. We pledge to support your development by offering continued opportunities in a safety-first environment. If you're dedicated to growth, let's take this journey together!

The Collections Specialist is responsible for managing customer accounts, collecting outstanding balances, and delivering exceptional customer service throughout the collections process. This role serves as a professional representative of Anticimex Carolinas while maintaining positive customer relationships and ensuring compliance with company policies and applicable regulations.

Principal Responsibilities:

• Provide stellar customer service from the greeting to the conclusion of the call.
• Displays warm greeting, shows empathy, demonstrates a sense of urgency appropriately to customers.
• Contact clients to discuss their overdue payments.
• Ensure debt reclamation efforts are performed in a manner consistent with all pertinent regulations and company policies.
• Manage delinquent accounts for debt collection efforts.
• Resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt.
• Help customers understand their account ensuring satisfaction.
• Monitor and respond to customer emails.
• Utilize Pestpac consistent with AXC standards placing notes in accounts to document collection efforts.
• Forward call for cash payments that are received to the Customer Service Center.
• Document and escalate infractions reported by our customers.
• Comply with all company policies and procedures with all employees.
• Encourage and foster a harmonious workplace with a positive attitude.
• Collaborate with team members as needed.
• Maintain acceptable attendance and tardiness records.
• Other duties as assigned

Preferred Qualifications:

• Exceptional verbal and written communication skills
• Committed to accuracy
• Ability to demonstrate flexibility when needed
• Ability to work effectively in PestPac
• Exceptional customer service disposition

Why Join Us?

• Opportunity to make a meaningful impact within a collaborative team.
• Professional development and growth opportunities.
• Fast-paced, team-oriented work environment where your contributions are valued.
• Our company offers a great compensation package: competitive pay, paid training, ongoing professional development, retirement savings plan, paid time off, holiday pay, and a full benefits package (medical, dental, vision, and a FREE life insurance policy).

EOE