Collections Specialist

Select Transport Partners: Built on Trust, Driven by Innovation. Select Transport Partners is a company that values trust and innovation in the logistics industry. With a focus on supporting agent partners and fostering growth, Select Transport Partners offers a collaborative and innovative work environment for employees. As a 100% employee-owned company, Select Transport Partners prioritizes personalized attention and exceptional service, ensuring a culture of collaboration, innovation, and mutual success.

Position Overview

Select Transport Partners is seeking an experienced and results-driven Collections Specialist to join our team. The ideal candidate will be responsible for managing outstanding accounts receivable, following up on overdue balances, resolving payment discrepancies, and maintaining positive relationships with customers and business partners.

We are looking for someone with strong communication, negotiation, and problem-solving skills who can effectively manage a high-volume portfolio while meeting collection goals. Experience in the logistics or transportation industry is preferred but not required.

Key Responsibilities

• Manage and monitor an assigned portfolio of outstanding customer accounts.
• Proactively contact customers regarding past-due invoices and outstanding balances.
• Follow up on unpaid invoices through phone calls, emails, and other communication channels.
• Negotiate payment arrangements and establish reasonable payment schedules when necessary.
• Research and resolve billing discrepancies, payment issues, and account disputes.
• Work closely with internal departments, including Accounting, Operations, and Customer Service, to resolve outstanding balances.
• Maintain accurate and detailed records of collection activities, customer communications, and payment commitments.
• Monitor aging reports and prioritize accounts based on outstanding balances and delinquency.
• Identify potential payment risks and escalate collection concerns when appropriate.
• Reconcile customer accounts and ensure payments are properly applied.

Qualifications & Requirements

• Minimum of 3 - 5 years of experience in collections, accounts receivable, credit, or a related financial position
• Previous experience managing business-to-business (B2B) collections preferred.
• Logistics, transportation, freight brokerage, or supply chain industry experience is a plus, but not required.
• Strong verbal and written communication skills.
• Excellent customer service, and problem-solving abilities.
• Ability to manage multiple accounts, prioritize workloads, and meet deadlines.
• Strong attention to detail and organizational skills.
• Experience working with accounting systems
• Ability to work independently while collaborating with internal teams.

Preferred Skills

• Excel experience for AR reporting, reconciliations, and data analysis.
• Experience using AI tools and building, understanding, and maintaining workflow automations.
• Experience with freight payment portals for invoice submission, payment tracking, and resolving payment issues.
• Experience handling high-volume accounts receivable portfolios.
• Ability to professionally handle difficult conversations and resolve payment disputes.
• **Experience working with transportation management systems (TMS) or freight-related accounting platforms is a plus.

Annual Salary: $60,000 – $80,000, depending on experience and qualifications.

Location: This is a Hybrid or Fully Remote position. We are open to candidates outside of North Carolina.