Operations Analyst III

Operations Analyst III

The IT Operations Analyst III is responsible for the configuration and maintenance of Firm's applications. The IT Operations Analyst III works closely with the IT Operations Manager and the Director of Information Technology and has regular interactions with all members of Information Technology as it relates to application deployment, stability, innovation, maintenance, and the full scope of its duties. The IT Operations Analyst III provides escalated support to team members, Help Desk, and end users.

Job Functions & Responsibilities

• Troubleshoot application errors, define scope and determine and implement possible solutions in a timely manner.
• Continuously evaluate Firm's use of technology and internal processes, evaluating for possible improvements.
• Manage and perform initial, ongoing, and upgrade related testing for Firm applications.
• Manage application product lifecycle and plan for changes.
• Provide escalation support and after-hours second level support to the Help Desk and/or users.
• Provide support to team members on projects and tasks.
• Manage and maintain all aspects of Microsoft Exchange 365 in a hybrid architecture.
• Manage and maintain all aspects of iManage and SQL in a hybrid architecture.
• Deploy and integrate new applications and systems to both local and remote systems.
• Address Microsoft Windows updates and security vulnerabilities and adhere to a strict patching schedule.
• Develop and maintain documentation related to all system support protocols and other responsibilities.
• Manage and perform quality control testing practices and procedures for Firm applications to provide and maintain a reliable working environment.
• Develop, maintain, and manage relationships with vendors and consultants related to Firm's technologies.
• Lead the evaluation and decision-making process for Firm technologies.
• Own and lead Firm-wide projects with little supervision.
• Mentor and support the development of teammates.
• Assist with creation of training materials for Firm applications.
• Perform other duties as assigned.

Tools

• Microsoft Windows 10 operating systems
• Microsoft Windows Server operating systems
• Microsoft 365 technologies including Office 365, SharePoint Online, Exchange Online, Dynamics, and Power Automate, Azure and Azure AD technologies
• iManage
• SQL

Skills

Possess superior understanding and demonstrate the highest level of expertise with several of the following:

• Microsoft 365 technologies including Office 365, SharePoint Online, Exchange Online, Dynamics, and Power Automate, Azure and Azure AD technologies.
• Microsoft Windows 10 operating systems.
• Microsoft Windows Server operating systems.
• Data extraction, transformation, and loading.

Minimum Job Qualifications

• High school diploma or GED.
• Minimum 6 years of related technical experience with large (>300 users) networks.
• Strong project management skills running organization-wide and large-scale projects.
• Ability to organize and prioritize multiple assignments, using judgment and initiative to accomplish results as well as produce accurate work while meeting time-sensitive deadlines.
• Ability to interact effectively and professionally with all levels of management, staff and a variety of external entities including clients and prospective clients of the Firm.
• Strong written and verbal communication skills.
• Ability to learn and retain knowledge of new technology and software quickly.
• Ability to travel up to 10% of the time, at times to remote locations with little notice.
• Ability to work under the pressures of a dynamic and fast-paced environment.
• Ability to be available, as needed, to work extended hours, nights, weekends and rotating escalation duties.

Physical Demands

Writing, typing, reading, speaking, hearing, seeing, sitting, bending, reaching, lifting up to 50 lbs.

Working Conditions

Quiet office environment in a high-rise building, seated the majority of the time. Occasional work in datacenters with high noise and cool temperatures.

Direct Reports

None

Competencies

• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Being resilient: Rebounding from setbacks and adversity when facing difficult situations.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Drives results: Consistently achieving results, even under tough circumstances.
• Situational adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Plans and aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
• Cultivates innovation: Creating new and better ways for the organization to be successful.
• Tech savvy: Anticipating and adopting innovations in business-building digital and technology applications.

The IT Operations Analyst III role is an amazing opportunity available on our team of professionals at Munger, Tolles & Olson, LLP! We offer competitive pay, benefits and an opportunity to make an impact in today's world.

About Munger, Tolles & Olson

Munger, Tolles & Olson has topped The American Lawyer's A-List a record twelve times and maintains the highest average A-List ranking in the history of the award.

We strive to hire only the most qualified and creative lawyers. We believe that clerkships provide valuable experience. In this regard, nearly 75% of our lawyers and over 80% of our litigators served as law clerks to federal or state judges and sixteen attorneys were clerks to U.S. Supreme Court Justices. We recruit and retain the best professional talent to support our Attorneys with a focus on service and excellence. We have a full spectrum of functional positions including Information Technology, Information Security, Accounting, Human Resources, Legal Support, and Marketing.

MTO is an equal opportunity employer and does not discriminate in employment on the basis of race, including but not limited to hair texture and protective hairstyles (for example, braids, locks, and twists), color, ethnicity, religion, gender, gender identity or expression, pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth and breastfeeding, marital or domestic partner status, parental or family care status, national origin, ancestry, age, sexual orientation, disability or medical condition, genetic characteristic, political affiliation, military or veteran status, or any other characteristic protected by federal, state or local law. It is the policy of Munger, Tolles & Olson LLP to prohibit discrimination, unlawful harassment (including sexual harassment), and retaliation. This commitment prohibits such conduct by any individual involved in MTO's operations and by anyone doing business with or on behalf of Munger, Tolles & Olson LLP.