Senior Account Manager (United States)

Senior Account Manager – Strategic Communications

Delightful is a niche B2B marketing and communications agency, helping companies and leaders build brand visibility, drive demand, and communicate with clarity. From thought leadership to standout marketing campaigns, Delightful helps top brands show up where it matters. We are a team of storytellers and strategists from every walk of life, bringing fresh perspectives and a slice of fun.

Our team is growing, and we’re looking for the ideal candidate to help lead strategic communications accounts that support and scale our business.

The role

You will be a senior point of contact for key clients and the day-to-day management of their accounts. You will work across account teams to manage our strategic communications and executive social media leadership brand program. This role will lead a team and multiple accounts and plays an integral part in the development and growth of Delightful’s communications practice.

No day looks the same. You'll move between client strategy, content review, team coaching, and account planning, balancing client relationships, people leadership, and account growth.

Here is what you’ll do

Client relationships and account management

• Strategic point of contact for senior clients, establishing strong relationships with our global brands and their communications teams
• Lead strategy development through to execution of strategic communications for key clients, managing client relationships, and the account team end-to-end
• Collaborate with internal and client teams to ensure strong integration across the organization and accounts
• Connect the tactical to strategic business goals, ensuring every deliverable ladders up to broader organizational outcomes
• Develop and nurture relationships with our clients and their teams by providing expert strategic communications on establishing thought leadership
• Ideate and create personalized leadership brand messaging, co-create original content – social copy and long-form articles for executives
• Own account growth for your portfolio: identify and pursue upsell, renewal, and expansion opportunities, and support new-business pitches with strategic input

AI-powered content strategy and innovation

• Demonstrate AI fluency by strategically using AI agents for early drafts when appropriate, while adding the strategic context, critical thinking and client judgment to the final production.
• Follow client data-handling and confidentiality requirements when using AI tools, and flag any training opportunities, workflow or tool changes to the team
• Stay current on AI tools and best practices to enhance team efficiency and content quality

Team management and coaching

• Lead and develop a high-performing team by setting clear expectations while inspiring and fostering their potential to find creative solutions to both client and internal challenges, unlocking their individual strengths and career aspirations, and fostering a collaborative culture
• Contribute to creative solutions, systems, and processes and support the information flow between the Communications team and other departments, including Integrated Marketing and Creative Studios, to deliver strong client outcomes
• Foster a productive, diverse, and empowering working environment to deliver company business and revenue goals
• Provide the Communications team with necessary tools and training to improve core expertise, such as excellent writing and presentation skills, and continued career growth. Ensure they are fully trained in all aspects, from account planning to execution and reporting
• Be open and willing to support the entire Delightful team on cross-functional projects as needed

What we are looking for

• 7+ years' experience in executive communications and thought leadership, ideally with a background in social media, PR and digital content strategy, and knowledge of reporting, and optimization
• Communications, or PR agency background is highly preferred
• Exceptional client relationship management skills with proven ability to own and grow accounts strategically
• AI fluency and experience with AI tools for content creation, with the ability to add strategic context and nuance to AI-generated work
• Experience in managing and inspiring internal teams; strong leadership and organizational skills must be complemented by a relationship-building management style
• Exceptional verbal and written communication skills
• Excellent knowledge and command of LinkedIn for executive thought leadership, plus familiarity with X, Facebook, and Instagram, and social media tools like Buffer and Sprinklr
• Strong strategic thinking with the ability to connect tactical work to broader business objectives
• Experience building trust with, and directly advising, VP- and C-suite-level clients
• Excellent problem-solving skills with a can-do attitude. Ability to navigate ambiguity in an agile environment
• Ability to plan, strategize, and execute on multiple projects at the same time in an organized way
• Proven track record of proactively identifying growth opportunities and expanding client relationships

Remuneration and benefits

Salary and compensation range: $90,000 - $121,000 inc eligible bonus.

After successful completion of our 60-day probationary period all regular full-time employees are eligible for the following:

• 13 annual paid holidays, annual allocation of 4-weeks paid vacation & 52-hours of paid sick leave
• Medical, Dental, Vision, Life Insurance, AD&D, Employee Assistance Program (EAP)
• Up to 8 hours annually of paid time-off for volunteering
• An annual learning credit up to $500

After 1-year of service employees are eligible for a company matched 401k retirement plan (up to 4% of earnings).

Who we are

Delightful is an award-winning integrated marketing, executive branding, and strategic communications agency, creating bold brands that put organizations and their executives in the spotlight.

People are at the heart of everything we do. We are a woman-led business with a team of storytellers from every walk of life. We’re not just “agency lifers.” We bring fresh perspectives from film, publishing, politics, media, finance, education, and more. Our diverse backgrounds are the secret sauce that makes our work for our clients so rich, engaging, and, most importantly, memorable.

Our range of integrated services sit at the intersection of strategy, influence, and execution and spans strategy, marketing, and executive communications. We tell the stories of executives, employees, and customers and amplify their voices to help achieve business goals with a specialty in content creation to bring our ideas to life through Delightful’s Creative Studios.

Clients past and present include Microsoft, Intel, Meta, Dropbox, NVIDIA, Adobe, Accenture, Deloitte, Lululemon, and Edge AI Foundation.

An intentionally remote business, with the opportunity to also work in our Bellevue office, we’re a small, dynamic team that thrives on working on thrilling projects in an inclusive and flexible environment.