Sea Logistics Customer Care Specialist, Import

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As a Sea Logistics Customer Care Specialist, Import, you will support customers throughout the import shipment process while working closely with our Sea Logistics teams to provide accurate information, resolve issues, and deliver a consistent customer experience.

You do not need extensive freight forwarding experience to be successful in this role. We are looking for someone with strong communication and customer service skills, a willingness to learn, and the ability to build positive relationships with customers and teammates. Previous logistics or sea freight experience is helpful, but we are open to early-career candidates who are ready to grow within the industry.

How you create impact

You will support customers and help coordinate day-to-day Sea Logistics activity, initially spending the majority of your time supporting two key customers while also providing broader support to the branch as business needs evolve.

• Respond to customer inquiries through email, phone, and other communication channels
• Build and maintain strong customer relationships through consistent communication and reliable service
• Monitor shipments and exceptions and work with internal teams to resolve issues
• Coordinate closely with Operational Care, Field Sales, and other internal partners to support customer needs
• Maintain accurate records of customer interactions and activity in internal systems
• Support pricing requests and spot quotes as needed
• Help identify process improvements and opportunities to improve the customer experience
• Support customer account performance and assist with financial and service-related follow-up
• Manage multiple priorities while maintaining accuracy, responsiveness, and strong customer service

What we would like you to bring

You bring strong people skills, communicate clearly, and enjoy helping customers solve problems. You are comfortable learning new systems and processes and can stay organized while managing multiple priorities.

• Customer service, account support, logistics, transportation, or similar experience is preferred
• Previous experience in freight forwarding or Sea Logistics is helpful, but not required
• Entry-level and early-career candidates with strong transferable skills are encouraged to apply
• Strong verbal and written communication skills
• Customer-focused approach with the ability to build positive working relationships
• Strong problem-solving skills and good judgment
• Ability to collaborate effectively with teammates and other departments
• Dependable, proactive, and willing to learn
• Strong organization and attention to detail
• Comfortable learning new technology, systems, and industry terminology

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.

This position pays approximately $31.25 to $32.21 per hour and is eligible for overtime based on business needs. Base pay is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

New hires will work fully onsite during the first 90 days for training and onboarding. Following the initial training period, the team generally follows a four-day onsite and one-day remote work schedule.

Individual pay may vary within the range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes, such as screening applications and interview scheduling. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.