Assistant General Manager - Crane Club New York

Located in West Chelsea, Crane Club offers a vibrant dining experience led by Chef Melissa Rodriguez with a menu that highlights seasonal ingredients prepared over wood fire.

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Employee Assistance Program
• Fertility & Family Forming Support and Resources
• Pet Insurance
• Employee Discounts
• TAO Savings Marketplace
• Time off and much more!

The Assistant General Manager assists the General Manager in leading the daily activities of the front-of-house operations and employees in accordance with department policies and procedures, and the management of all front-of-house operations. Interacts with the dining room guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook
• Anticipate and accommodate the needs of the guests
• Ensures the general cleanliness of the front-of-house and the entire venue
• Assists in the decision-making process for interviewing, hiring, and training new applicants
• Responsible for the scheduling, growth opportunities, and employee development of all front-of-house employees
• Works with GM to create job performance reviews
• Responsible for front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency, and profitably
• Possesses in-depth knowledge of operational systems, including payroll
• Regulates all executive-level POS functions
• Participates in reviewing the venue’s monthly Profit & Loss statement
• Ensures Department of Health and company sanitation standards
• Ensures that the venue is compliant with all federal, state, and local laws and regulations; and company policies
• Coaches and develops front-of-house employees by setting clear guidelines and expectations
• Ensures that all mechanical systems are in good working order and compliant with all federal, state, and local ordinances.
• Ensures all employees are compliant with all front-of-house standards and procedures
• Possesses in-depth knowledge of all food and beverage menus and the venue
• Ensures that all guest and employee concerns are resolved
• Ensures the reconciliation of all end-of-shift financials
• Practical knowledge in the job duties of all supervised employees
• Communicates clearly and concisely with heart-of-house employees during service
• Ensures the completion of all opening and closing procedures as prescribed by the company
• Attends and leads daily pre-service meetings
• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
• Assists in overseeing the replacement or repair of all breakage, or damage of equipment or furniture
• Attends and participates in any training sessions, departmental meetings, or daily pre-service meetings
• Learn by listening, observing other team members, and sharing knowledge while leading by example
• Portrays a positive and professional attitude
• Works as part of a team and provides help and support to all fellow team members
• Assist and/ or complete additional tasks as assigned

TRAINING REQUIREMENTS:

• Tao Group Hospitality Assistant General Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration (where applicable).
• PCI/DSS Training

EDUCATION/WORKING KNOWLEDGE:

• Minimum 5 years of previous hospitality experience as an Assistant General Manager, Restaurant Manager or senior manager within a high-volume setting is essential.
• Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.
• Strong guest service foundation, ability to coach and build a team, problem solves, and leadership skills required.
• Demonstrated financial acumen with P&L statements, and labor models is desirable.
• Must be organized, self-motivated, and proactive with strong attention to detail.
• Proficient with computers (Microsoft Products), POS, and technology.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 75 lbs.
• Small to Medium office environment
• Office, Casino, Nightclub, Dayclub, Bar, Lounge, and/or Restaurant working environment
• 5-30% Local Travel (United States)
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment