Assistant General Manager
Full-time
Big Trouble
Role Summary:
The Assistant General Manager helps the General Manager run the restaurant and leads shifts as the manager on duty. The AGM steps in for the GM when they're off, focusing on staff, guest experience, and smooth daily operations.
Responsibilities- Run opening and closing shifts as manager on duty: walkthroughs, pre-shift meetings, floor management, and closing checklists
- Hire, train, schedule, and coach front-of-house staff; document performance and discipline with the GM
- Handle guest concerns and complaints on the spot, and follow up on online reviews
- Count and reconcile cash drawers, safe, and deposits; review voids, comps, and discounts
- Manage tip distribution and tip-pool records according to policy and New York law
- Help control labor costs by adjusting staffing to sales during each shift
- Ensure compliance with food safety, alcohol service, and workplace safety rules; ensure ID checks and refusal of service are handled properly
- Order front-of-house supplies, beverages, and smallwares as assigned; track inventory
- Act as General Manager in their absence
- 2+ years of restaurant supervisory or management experience
- New York City Food Protection Certificate (if in NYC) or food protection manager certification (e.g., ServSafe Manager)
- Responsible alcohol service training (e.g., TIPS)
- Working knowledge of POS, scheduling, and reservation systems
- Strong communication, problem-solving, and leadership skills
- Stand and walk for 10+ hours; lift up to 50 lbs
- Work in a fast-paced environment with heat, noise, and cleaning chemicals
Big Trouble is an equal opportunity employer.
Vacancy posted 5 days ago
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