Quality Consumer Experience Project Manager

Role Description

The Quality Consumer Experience (Cx) Project Manager is responsible for managing variably complex high-priority, cross-functional projects within the Consumer Experience organization, executing within the project management framework.

• Ensure project milestone deliverables are completed and approved at every stage of the project lifecycle, ensuring alignment with the overarching Cx strategy.
• Assist with the continuous improvement of project management best practices, processes, and tools.
• Develop and manage comprehensive project plans, defining scope, milestones, schedules, resource requirements, and deliverables.
• Proactively identify, log, and manage project risks, issues, and dependencies, implementing contingency plans and mitigation strategies, escalating to leadership as appropriate.
• Facilitate and lead cross-functional workgroups and stakeholder meetings, driving collaboration and ensuring clear communication between all business and technical partners.
• Track, compile, and report on key project decisions and metrics, providing regular, transparent updates to stakeholders and executive sponsors on progress, performance, and outcomes.
• Support business owners in the development of program documentation for Quality, NCQA accreditation and other regulatory requirements.
• Manage program scope and execute the change control process to assess and control impacts to schedule and budget.
• Assist in the development and management of Cx project budget if applicable.
• Contribute to the continuous improvement of aligned projects by adhering to best practices and identifying opportunities for process improvement.
• Manage the project-level SharePoint site and document repository, ensuring all documentation is current and accessible.
• Act as a subject matter expert on project management, providing guidance and mentorship to team members and stakeholders.
• Work with cross-functional stakeholders to develop project communication and training plans if applicable.
• Represent Cx project in program meetings.
• Perform any other job related duties as requested.

Qualifications

• Bachelor's degree in health care, patient experience, program management or a related field required.
• Equivalent years of relevant work experience may be accepted in lieu of required education.
• Five (5) years of experience in project or program management, leading complex, cross-functional initiatives required.
• Experience in the healthcare industry (e.g., health plan operations, quality, compliance) required.
• Demonstrated experience with process improvement methodologies and driving initiatives with measurable outcomes required.
• Experience with Stars, Quality, and/or NCQA accreditation preferred.

Requirements

• Advanced knowledge of project and program management methodologies, processes, and tools.
• Excellent analysis, reporting, and problem-solving skills.
• Exceptional interpersonal and relationship-building skills, with a proven ability to gain consensus.
• Excellent written and verbal communication skills, with experience presenting to all levels of an organization.
• Proven ability to effectively manage multiple, concurrent projects in a fast-paced environment.
• A process-driven, adaptable, and agile mindset with a commitment to continuous learning.
• Proficiency with Microsoft Office suite, including MS Project, Visio, and SharePoint.
• Excellent decision making/problem solving skills.
• Excellent critical listening and thinking skills.
• Bilingual is a plus.

Licensure and Certification

• Project Management Professional (PMP) or related certification preferred.

Working Conditions

• General office environment; may be required to sit or stand for extended periods of time.
• Travel is not typically required.

Compensation Range

$94,100.00 - $164,800.00. CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level.

In addition to base compensation, you may qualify for a bonus tied to company and individual performance.

We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type

Salary

Organization Level Competencies

• Fostering a Collaborative Workplace Culture
• Cultivate Partnerships
• Develop Self and Others
• Drive Execution
• Influence Others
• Pursue Personal Excellence
• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.